Cape Town: People & Operations Manager posted by Talent Shore PTY Ltd
Posted on 2025-05-17 00:00:00
| Employer | Talent Shore PTY Ltd |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
- Work closely with the CEO/founder to develop and execute the companys strategic plan.
- Translate high-level strategy into actionable operational plans, ensuring alignment across all departments.
- Lead key business initiatives that help scale operations and reduce the companys reliance on the founder.
- Design, implement, and optimize operational processes that improve efficiency and scalability.
- Develop and oversee systems to ensure smooth and effective workflows across all business functions (sales, marketing, finance, HR, etc.).
- Continuously evaluate and streamline operations to eliminate bottlenecks and improve productivity.
- Build, mentor, and lead a high-performance team, fostering a culture of accountability and results-driven performance.
- Develop a self-managing leadership team that can operate without direct founder involvement.
- Implement employee development programs to enhance skills, leadership, and engagement.
- Establish and maintain key performance indicators (KPIs) to track operational efficiency and team performance.
- Regularly review financial performance and operational metrics, identifying areas for improvement and ensuring profitability.
- Assist in identifying, mentoring, and preparing a successor to take over key leadership responsibilities.
- Foster leadership growth within the company to ensure smooth transitions in key roles.
- Act as a liaison between the CEO and various departments, ensuring clear communication and execution of the companys goals.
- Oversee cross-functional projects that align with the companys growth strategy and objectives.
- Act as the companys primary problem-solver, stepping in to make decisions that unblock teams and keep projects moving forward.
- Address operational and team challenges proactively, ensuring smooth and efficient problem resolution.
- Work with the CEO to preserve the companys legacy while designing systems and structures that ensure long-term success.
- Focus on long-term strategic growth that benefits future generations, employees, and stakeholders.
Requirements
- Retention KPI
- Overall NPS of X maintained (to be agreed)
- Team and systems built out to support efficient fulfillment
- Proven experience in a senior operations, chief of staff, or general management role, preferably in a scaling business environment.
- Strong understanding of business operations, organizational design, and leadership development.
- Demonstrated ability to manage multiple projects simultaneously, with a focus on achieving measurable outcomes.
- Experience in team building and development, with a strong focus on creating self-sustaining teams.
- Excellent communication and interpersonal skills, capable of working with cross-functional teams and stakeholders at all levels.
- A strategic thinker with an ability to balance long-term vision with day-to-day execution.
- Leadership & Mentorship
- Strategic Execution
- Operational Efficiency
- Problem-Solving
- Team Development
- Financial Acumen
Benefits
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