| Date | 2024-11-24 |
|---|---|
| Job Title | Quality Analyst |
| Employer | Telebest More Information |
| Salary | 0 |
| Category | Logistics |
| Location |
Western Cape / Cape Town |
Job Summary
Responsibilities
- Evaluate and analyze the performance of our customer care team from a quality perspective.
- Provide insightful analysis, feedback, and recommendations to improve customer service levels.
- Identify process and agent opportunities to enhance service delivery and exceed customer expectations.
- Maintain a keen eye for detail to ensure accuracy and compliance with established protocols.
- Utilize your expertise in fintech fundamentals to support the team`s proficiency.
- Foster effective communication and collaboration within the team to achieve collective goals.
- Leverage your exceptional listening and analytical skills to identify areas for improvement.
- Utilize MS Office, particularly Excel, to compile and present comprehensive reports
Qualifications
- Strong knowledge of customer care processes and techniques.
- Proficient in written and verbal English language skills.
- Exceptional attention to detail and the ability to identify process and agent opportunities.
- Experience with fintech fundamentals is highly desirable.
- Excellent oral, written, and interpersonal communication skills.
- Solid understanding of MS Office, with a focus on Excel.
- Demonstrated ability to thrive in a team-oriented environment.
- Minimum of 1 year of prior experience in BPO, Quality Assurance, or Audit.
- Prior experience in customer care within the fintech industry is a plus.
Quality Analyst position available in Western Cape, Cape Town. This job position was posted by Telebest. The job has been posted as a premium ad on 2024-11-24 at 13:25:21 in the Logistics category
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