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Cape Town: Quality Assurance Team Leader (Sales) posted by CallForce

Date 2024-11-24
Job Title Quality Assurance Team Leader (Sales)
Employer CallForce
More Information
Salary 15000
Category Sales Marketing
Location Western Cape
/ Cape Town

Job Summary

Quality Assurance Team Leader

CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.

We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.

Key

Responsibilities:

  • Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents` performance in international campaigns.
  • Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.
  • Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.
  • Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.
  • Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.
  • Generate and analyze QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions.
  • Foster a culture of continuous improvement and quality excellence within the team.

Qualifications and

Requirements:

  • 3+ years experience in international sales campaigns, with a strong understanding of sales processes and techniques.
  • 3+ years experience in a QA TL / similar role within a call center/ BPO or sales environment.
  • Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.
  • Proficiency in using QA tools and software.
  • Knowledge of international sales compliance regulations and standards.
  • Rotational Shifts: 15:00pm to 4:00am

Quality Assurance Team Leader (Sales) position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-11-24 at 13:21:16 in the Sales Marketing category

Click Go Apply to apply online!


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