Job Description
About the Role
Intelligent Debt Management is seeking a Client Service Consultant to join our team in Cape Town. As a key member of our client service team, you will provide support to clients by resolving queries related to debt counselling, ensuring client retention, and maintaining compliance. If you have excellent communication skills, empathy, and a positive attitude, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Handle client queries and service DebtBusters clients via our various servicing channels (inbound calls, emails, chat)
- Ensure timely and professional responses, updates, and resolution to client queries, managing their expectations
- Maintain high levels of quality by adhering to company standards and best practice
- Achieve clearly communicated performance targets
- Educating and referring clients to the self-service client portal as well as appropriate additional products
Requirements
- 1 year of Client Service Experience
- Relevant Diploma/Degree (advantageous)
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Empathy and compassion
- Calm under pressure
- Positive attitude
- Favourable credit record
Qualifications
- Relevant Diploma/Degree (if applicable)
Note: Since there was no mention of salary or benefits in the original job description, I skipped that section entirely as per the formatting requirements.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in Western Cape
In Western Cape, South Africa, the accounting and finance sector is a thriving industry that plays a crucial role in driving economic growth and stability. Typically, job opportunities exist across various sectors, including financial services, technology, manufacturing, and more. Generally speaking, these roles offer competitive salaries and benefits packages.
Salary expectations for accounting and finance professionals in Western Cape vary widely based on factors such as experience, company size, industry sector, and qualifications. Broadly speaking, junior positions can range from R400 000 to R800 000 per annum, while senior roles can span from R1 million to R3 million or more. However, it is essential to note that actual salaries may differ significantly depending on individual circumstances. For instance, working for a multinational corporation like Google or Microsoft may result in higher salaries compared to smaller local businesses.
Common skills required for accounting and finance roles include strong analytical and problem-solving abilities, attention to detail, excellent communication and interpersonal skills, proficiency in accounting software such as Sage or Xero, and knowledge of tax laws and regulations. Typically, a degree in accounting or finance is necessary, with many professionals holding relevant professional certifications like the Chartered Accountant (CA) designation.
These roles are often found in various industry sectors, including financial services, technology, manufacturing, and more. Financial services sector companies, for instance, frequently employ accountants and finance professionals to manage their finances, prepare financial statements, and provide tax advice.
Career development opportunities abound in the accounting and finance field. Typically, junior roles can progress to senior positions within a few years, with many professionals advancing to leadership roles or starting their own businesses. Advanced certifications like the Certified Public Accountant (CPA) designation can also enhance career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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