Cape Town Region: Control Room Operator (Tier 1)

Minimum requirements: 1 years of experience in a Control Room, IT Helpdesk, or Technical Support role Zabbix Certified Specialist (For system monitoring). Or (Equivalent Monitoring Tools) CompTIA A (Technical support fundamentals). Or (Equivalent IT Support Certifications) Strong knowledge of incident monitoring, system troubleshooting, and report logging Familiarity with IT infrastructure, network basics, and ticketing systems Proficiency in using control room monitoring tools and Microsoft Office Key responsibilities: Real-time System Monitoring & Incident Response Monitor network systems, weighbridges, security systems, and IT infrastructure Identify and escalate issues related to connectivity, software failures, and operational disruptions Proactively detect and log site failures, network downtimes, or security alerts Respond to critical alarms and system events with urgency and accuracy Technical Support & Troubleshooting Act as first-line support for operational and IT-related issues Troubleshoot basic hardware, software, and network connectivity problems Provide remote assistance to on-site teams when required Escalate unresolved technical issues to Tier 2 Support Incident Logging & Reporting Log all incidents, requests, and system anomalies Maintain shift reports, weighbridge logs, and hourly monitoring records Escalation of critical issues based on SLA guidelines Assist in data validation, report accuracy, and process improvement initiatives Communication & Coordination Serve as the communication hub between Tier 1, Tier 2, and on-site teams Conduct structured shift handovers to ensure operational continuity Coordinate with security personnel, network engineers, and IT teams as needed Compliance & Standard Operating Procedures (SOPs) Ensure strict adherence to security protocols and operational SOPs Maintain confidentiality of sensitive site and network information Consultant: Thandi Speelman – Dante Personnel Johannesburg