Cape Town Region: Duty Manager posted by Tanya Serra Food, Wine, Hospitality Recruitment

Duty Manager – Luxury 5★ Hotel Are you passionate about creating unforgettable guest experiences? Do you thrive in a world of refined service, attention to detail, and seamless hospitality? We are seeking a sophisticated, guest-focused Duty Manager to join our dynamic leadership team at our prestigious 5-star hotel. In this pivotal role, you will be the guardian of the guest journey—elevating every touchpoint, anticipating needs, and ensuring each stay becomes a memorable story worth sharing. From enhancing bespoke experiences to implementing thoughtful recovery plans, you will act as the key liaison between guests, internal departments, and external agents to ensure flawless service delivery. As the hotel’s on-duty leader, you will guide and support departmental managers on all matters related to guest experience, while confidently taking charge during risk or crisis situations. This is an exceptional opportunity for an emotionally intelligent, service-driven professional ready to make a meaningful impact in a world-class environment. What You Will Bring Grade 12 or equivalent (essential) A Hospitality Management diploma/degree (advantageous) Minimum of 3 years’ management experience, ideally in a luxury 5★ hotel Strong computer literacy (MS Office Suite & Opera Cloud) Excellent verbal and written communication skills in English Fluency in an additional international language (advantageous) A passion for people, problem-solving, and delivering excellence What We Offer A refined, supportive and inspiring work environment Opportunities for professional development and career growth The chance to be part of a world-class hospitality team committed to service brilliance If you are a confident, polished and service-orientated professional who leads by example, we invite you to apply and help us create remarkable experiences—one guest at a time.