Cape Town Region: Guest Experience Manager posted by Tanya Serra Food, Wine, Hospitality Recruitment

Guest Experience Manager Imagine being at the heart of a world where every detail matters and every interaction creates a memory. As Guest Experience Manager, you will guide guests through their journey, curating moments of warmth, comfort, and elegance that reflect the very essence of luxury hospitality. This is a role for someone who thrives on human connection, anticipates needs before they are spoken, and takes pride in transforming a stay into an unforgettable story. Key Responsibilities Create seamless and memorable guest experiences with a personal, thoughtful touch. Act as the dedicated point of contact for guests, building relationships and gathering feedback to continuously elevate service. Oversee daily bookings and ensure all rooms and details are perfected prior to guest arrival. Coordinate communication between guests and internal teams, ensuring prompt follow-up and resolutions. Share knowledge of services, dining, and amenities, inspiring guests to explore all that the property offers. Collaborate with Housekeeping, Food & Beverage, and other departments to enhance and personalize the guest journey. What You Bring Diploma or Degree in Hospitality or a related field. 3–4 years’ experience in a guest-facing role within the luxury hospitality sector. Proven experience in mid to senior-level hospitality management. Fluent in English; proficiency in additional languages is a distinct advantage. Professional presentation, responsibility, and an innate passion for service. A strong understanding of luxury standards and guest experience excellence.