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Cape Town Region: Guest Liaison / Concierge posted by Tanya Serra Food, Wine, Hospitality Recruitment

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Job Description

About the Role

A world-class luxury property in Cape Town is seeking a polished, insightful and service-driven Guest Liaison with proven concierge experience to deliver personalised, seamless and unforgettable guest journeys. As a key front-of-house ambassador, this role is pivotal in anticipating guest needs, curating bespoke experiences, and representing the very best of Cape Town hospitality.

Key Responsibilities

  • Deliver warm, intuitive service from pre-arrival to departure
  • Curate personalised itineraries and memorable guest experiences
  • Provide expert recommendations on Cape Town dining, culture, wine, events & activities
  • Manage dining, transport, tours, wellness and special event bookings
  • Maintain meticulous guest profiles and administration (Opera)
  • Liaise seamlessly with internal teams and premium external suppliers
  • Handle guest requests with urgency, professionalism and flair

Requirements

  • Proven concierge experience in a 5-star / luxury hospitality environment
  • Exceptional attention to detail and strong administrative skills
  • Deep knowledge of Cape Town’s lifestyle, culture and experiences
  • Naturally anticipatory, solutions-oriented and service obsessed
  • Confident, warm communicator with international guests
  • Impeccably presented, organised and calm under pressure
  • Fluent in English (additional languages advantageous)

Qualifications

Previous luxury concierge experience – essential

Salary & Benefits

Please refer to the original job posting for salary details.

[Note: The requirements section remains unchanged as no additional information is available.]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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