Cape Town Region: Guest Service Agent posted by De Waterkant Cottages

Full job description A dynamic work environment where you can make a tangible impact. Opportunities for professional growth and development within Totalstay. JOB DESCRIPTION Reservations and Guest Services As our Reservations and Guest Services expert, you will be responsible for the day-to-day well-being of our guests, including check-in and check-out, general advice, and all bookings via our channel managers and our website. Experience Must speak and write good English with correct grammar, spellin, and punctuationg. Competent in math, able to understand and calculate rates correctly. Competent in effectively using reservation systems, payment platfors, and other accommodation- related IT systems. Ability to learn quickly, se multiple systems, and provide professional,l helpful responses using correct templates and company information. Punctual and efficient. National Senior Certificate or equivalent Previous experience in a similar role is preferred, but not always required Training in administrative procedures or office management can be beneficial Excellent communication, guest service and time management skills Proficiency in using office equipment (e.g., phone systems, printers) Organisational and multitasking abilities Attention to detail and accuracy in administrative tasks Customer service orientation Knowledge of basic computer applications Ability to organise, fore-plan, and handle stressful situations with calmness and professionalism A team player and a self-starter, yet able to work independently This job includes the following essential duties and responsibilities: Front of House and Reservations Handling reservations and enquiries via email, electronically, by phone, and through walk-ins during reception, including but not limited to. Enquiries – providing correct details, rates & availability Converting enquiries – wiht a friendly professional manner, making sure guests have a good experience and are happy Bookings – following procedures so all correct data is sent, collected and recorded Payments – sending links, chasing deposits, recording so all monies are charged correctly, collected on time, and detailed within systems Teamwork – with staff for seamless checkin-ins and check-outs Guest/Agent liaising throughout the booking process to final check-out and post check-out Information & Recommendations – helpfully assisting when needed, so guests are provided with our recommendations and accurate tourism details Out of hours late check-ins and guest assistance – for arrivals and in-house guest emergencies when on call Agent correspondence – develop and build stongng friendly working relationships Post check-out communication – dealing with losses and breakages, final invoice, guest feedback, etc. General Phone Queries Escorting guests to properties, showing them around the propert ,and providing them with detailed property information Checking all keys, all keys signed in and out by staff, all guest keys and vehicle permits returned and in order and clean for the next guests What does De Waterkant Cottages offer: Competitive salary commensurate with experience. Opportunities in Professional Growth Competitive Salary and Medical Insurance Job Types: Full-time, Permanent Pay: Up to R11 500,00 per month Work Location: In person