Cape Town Region: Hotel Duty Manager (Senior Role Full Hotel Operations) posted by Hospitaity Hire SA

January 27, 2026 Jobs in Cape Peninsula

Hospitaity Hire SA

Western Cape

Catering / hospitality

Job Description

About the Role

Hospitaity Hire SA is seeking a highly experienced Hotel Duty Manager to join a senior operational leadership team at our client’s 4-star hotel in Cape Town. As a key management role, this position requires a confident hospitality professional who can oversee all hotel departments, work closely with the General Manager and Deputy General Manager, and act as the first line of management for both guest and staff matters.

Key Responsibilities

Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Services
Act as the primary point of contact and decision-maker in the absence of the GM or Deputy GM
Serve as the first-line manager for all guest complaints, escalations, and service recovery
Manage staff issues, operational challenges, and emergencies professionally and decisively
Ensure service standards, policies, and procedures are consistently applied across all departments
Conduct daily operational briefings, handovers, and walkabouts
Monitor guest satisfaction and proactively address service gaps

Requirements

Relevant hospitality formal qualifications
Matric or equivalent qualification
Minimum 5 years’ experience in a hotel management role
Minimum 3 years’ experience specifically as a Hotel Duty Manager in 5 or 4 star luxury hotels, boutique hotels or very luxury game lodges
Strong leadership, decision-making, and problem-solving skills
Excellent communication skills with the ability to engage professionally at all levels

Qualifications

Degree or Diploma

Salary & Benefits

[Not specified in original job description] [Note: Since the salary information was not provided in the original job posting, this section is left blank.]

View Job Cape Town: Industrial Engineering Graduate posted by Hire Resolve

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

View Job Cape Town Region: Revenue Manager, Luxury Five Star Hotel, Cape Town posted by Cedrus Libani Recruitment Agency Ltd

This information provides general career guidance. Actual salaries and requirements vary by employer.

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