Cape Town Region: Senior Travel Advisor – Luxury Lodge – Cape Town | Ah posted by Kendrick Recruitment

Senior Travel Advisor – Luxury Lodge | Cape Town Kendrick Recruitment is seeking an experienced and professional Senior Travel Advisor to join a luxury lodge in Cape Town. This role is ideal for a skilled travel professional who excels in designing personalised itineraries, nurturing client relationships, and delivering exceptional service to high-end clientele. Key Responsibilities: Relationship Building & Trade Engagement Build and maintain long-term relationships with guests, luxury travel advisors, and DMC partners across key global markets Represent the lodge with professionalism and warmth, becoming a trusted extension of partner relationships Interpret client and advisor preferences intuitively, adapting communication style as needed Manage sensitive requests and high-pressure situations with maturity and composure Tailored Itinerary Design Design highly personalised, multi-destination itineraries across Africa, incorporating private transfers, regional flights, boutique hotels, guided experiences, and hidden gems Ensure every journey is executed with precision, creativity, and attention to detail Anticipate challenges proactively and implement solutions to maintain service excellence Sales & Revenue Convert enquiries into confirmed bookings through expert guidance and responsiveness Drive ancillary revenue through thoughtful upselling of extensions, flights, and bespoke experiences Manage margins, allocations, and inventory in collaboration with reservations and revenue teams Understand that exceptional service is a driver of profitability Coordination & Execution Oversee the entire client journey, from enquiry to return home Liaise with internal lodge teams, operations, logistics, and guest services to ensure seamless delivery Remain flexible and responsive across multiple time zones and during travel Ensure all itinerary elements are documented, confirmed, and executed accurately Product Mastery & Brand Representation Maintain expert knowledge of the lodge and partner products Conduct site inspections and provide insights to support product and sales strategies Represent the lodge at luxury travel events, training sessions, and webinars Share knowledge within the team, modelling values of empathy, excellence, and professionalism Requirements: 5 years’ experience in luxury travel, safari sales, or high-end DMC operations Warm, engaging, and authentic communicator with the ability to build trust Mature, flexible, and calm approach to working hours and service demands Exceptional attention to detail in itinerary design and execution Commercially astute, recognising that care drives conversion In-depth knowledge of South Africa’s safari regions, Cape Town, and the Winelands Fluent in English, with excellent written and verbal communication skills Proficient in travel and CRM systems, as well as Microsoft Office Passionate about Africa, conservation, and meaningful hospitality Love for nature, people, and creating memorable experiences Package: Salary: Negotiable, depending on experience Full-time, live-out position This role is ideal for a seasoned travel professional who thrives in a luxury hospitality environment and is dedicated to creating personalised, world-class experiences for discerning clients.