Job Description
About the Role
Datafin, a dynamic skin care company, is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business. The role involves resolving hardware, software, and network issues within a 48-hour turnaround, performing root cause analysis during troubleshooting, and supporting enterprise-level applications and systems, including Power Apps, O365, Azure, and the onsite server environment.
Key Responsibilities
- Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
- Perform root cause analysis when troubleshooting.
- Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
- Daily server checks by means of RMM software to ensure all systems are running optimally.
- Follow up with suppliers on tickets and faults logged with their service desks.
- Maintain and administer server storage solutions and network devices.
- Ensure the security and integrity of the company’s IT infrastructure.
- Perform regular system updates, patches, and backups.
- Monitor and respond to security incidents and threats.
- Implement and enforce IT policies and procedures.
- Maintaining the PABX, adding cordless and desk phones.
- Assist employees with IT-related tickets and provide end user education on current and new technologies.
- Assist with developing and maintaining documentation for IT internal procedures and user guides.
- Ensure all IT related issues raised by employees are logged before attending to the issue.
- Maintain 98% company SLA on critical or downtime tickets.
- Assist with network planning and keeping LAN / WAN documentation up to date.
- Assist with the evaluation and recommendation of new hardware and software solutions.
- Assist with the development of their Microsoft eco system, both onsite and cloud.
Requirements
- Degree in Information systems or Diploma in related I.T field or equivalent qualification.
- Microsoft Certified: Azure Administrator Associate combined with Microsoft Certified: Windows Server Hybrid Administrator or Microsoft 365 Certified: Enterprise Administrator Expert.
- IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures.
- 4-6 Years experience in similar, senior role.
- Preferred experience with hypervisors, servers, managed switches, firewalls.
- Desktop support, 0365 Administration.
Qualifications
No formal education or certifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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