Job Description
About the Role
We are seeking a skilled and experienced Skills Coach – Sales & Service to join our team at FinChoice in Cape Town. As a key member of our Contact Centre, you will be responsible for assessing and measuring the quality of Sales and Service of our telephonic sales teams, highlighting coaching and training needs to Team Leaders and Managers, and addressing gaps through coaching where relevant. Your primary goal will be to empower our teams to drive customer excellence in Service and Sales within FinChoice.
Key Responsibilities
- Assess and measure the quality of Sales and Service of telephonic sales teams
- Highlight coaching and training needs to Team Leaders and Managers
- Address coaching gaps with relevant consultants
- Engage with Quality Assurance (QA) team to determine Consultant developmental areas
- Provide feedback to TLs on consultant behavior creating poor customer experiences
- Identify bottlenecks/inefficiencies and suggest improvements to process analysts
- Support Consultants in achieving Loans and Funeral Sales targets
- Conduct audits on live calls to ensure compliance with legal standards and brand protection
Requirements
- 3-4 years of experience in FinChoice Contact Centre
- Min 2 years in the Sales area
- Effective communication skills (verbal and written)
- Excellent telephone etiquette and business writing skills
- Computer literate (email, internet, word, excel)
Qualifications
- 3-4 years of experience in a similar role
- FinChoice Contact Centre Experience & Skills
Salary & Benefits
Competitive compensation and benefits within a purpose-led, growth-focused organization.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Western Cape
The IT and computing industry is a thriving sector in Western Cape, with many opportunities available to those interested in pursuing a career in this field. Generally, the job market in this area tends to be competitive, with a high demand for skilled professionals who can meet the technological needs of various industries. Typically, these roles involve working on software development, system administration, and data analysis.
When it comes to salary expectations, it’s difficult to pinpoint exact figures due to varying factors such as experience, company size, and industry sector. However, broad ranges are possible. For example, entry-level positions in IT typically range from R300 000 to R500 000 per annum, while more senior roles can command salaries between R600 000 and R1 million or more, depending on the individual’s qualifications and experience. Experienced professionals can also expect to earn higher salaries, often above R1 million, especially if they are in high-demand positions.
Common skills required for IT roles include proficiency in programming languages such as Java, Python, and C++, as well as experience with software development methodologies like Agile and Scrum. Strong understanding of database management systems, cloud computing platforms, and data analysis tools is also highly valued. Additionally, excellent problem-solving skills, strong communication abilities, and a commitment to ongoing learning and professional development are essential for success in this field.
The IT industry is commonly found in various sectors, including the technology industry, financial services sector, manufacturing sector, and government institutions. These industries often require IT professionals to design, develop, and implement software solutions that meet their specific needs. In addition to traditional roles like software development, there are also opportunities for IT professionals to work in consulting, testing, and support.
For those interested in advancing their careers, opportunities exist for professional growth and development. Many companies offer training programs, mentorship schemes, and networking events to help employees develop new skills and stay up-to-date with industry trends. With experience, individuals can move into leadership positions or start their own IT consulting businesses. Furthermore, certifications like CompTIA A+, Cisco CCNA, and Microsoft MCSA demonstrate a commitment to professional development and can enhance job prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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