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Cape Town Region: Snr Reservations Manager posted by Tanya Serra Food, Wine, Hospitality Recruitment

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Job Description

SNR RESERVATIONS MANAGER | LUXURY HOTEL | CAPE TOWN A leading luxury hotel in Cape Town is seeking an experienced Reservations Manager to lead the reservations team and ensure seamless booking operations while maximising revenue and guest satisfaction. Key Responsibilities • Lead and manage the daily operations of the reservations team • Oversee FIT, Group and Event bookings from enquiry through to arrival • Maintain accurate reservations data and inventory control within Opera Cloud • Manage rate loading, market codes and allotments for travel agents and companies • Coordinate group rooming lists, blocks and special requests • Ensure VIP guest recognition and exceptional service standards • Monitor team performance and provide training and development • Communicate availability changes to support revenue optimisation Requirements ✔ Diploma in Hospitality Management or similar ✔ Minimum 5 years’ reservations experience , with 2 years in a leadership role ✔ Advanced Opera Cloud experience (TARS advantageous) ✔ Strong understanding of the luxury and inbound travel market ✔ Excellent organisational, communication and team leadership skills

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About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

View Job  South Africa: Reception And Managers Assistant posted by Hospitality Exchange

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

View Job  Sandton: Restaurant Manager, Sandton (3725) posted by Hospitality Placements


This information provides general career guidance. Actual salaries and requirements vary by employer.



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