Cape Town: Regional Product Support – Coastal posted by Planet Fitness

About the Role

The Product Support person is responsible for overseeing the fitness operations across multiple facilities within a designated region. This role involves maintaining, supporting and implementing training programs unique to Planet Fitness, managing staff, ensuring exceptional member experiences, and achieving KPI’s and growth targets as set by the Head of Product.

Key Responsibilities

• Recruit, train, support & oversee the product proposition regionally
• Conduct regular performance evaluations and provide coaching and development opportunities.
• Foster a positive work environment and promote teamwork.
• Implement training programs and classes tailored to the needs of members.
• Stay current with fitness trends on a Macro & Micro level and ensure that your region is current ensuring member engagement across the complete product proposition.
• Monitor and assess program effectiveness through member feedback and participation metrics.
• Ensure high levels of member satisfaction through exceptional service and support.
• Address member concerns and feedback promptly to enhance retention.
• Promote a culture of health and wellness within the community.
• Develop and manage KPI’s for fitness operations within the region.
• Monitor KPI performance, including revenue generation and expense control.
• Ensure fitness facilities are maintained to the highest standards of cleanliness and safety.
• Collaborate with facility managers to address maintenance and equipment needs.
• Ensure compliance with all health and safety regulations.

Requirements

Relevant tertiary qualification in Sports Science, Exercise Science, Human Movement, Fitness Management, Business Management, or a related field.

Minimum 5 years’ experience in the fitness or wellness industry, with at least 3 years in a leadership or regional management role.

Proven experience in staff recruitment, training, performance management, and coaching.

Strong understanding of fitness programming, group exercise, and product proposition management.

Demonstrated ability to develop, implement, and monitor KPIs, including revenue growth and cost control.

Experience in member engagement strategies, retention initiatives, and customer service excellence.

Solid knowledge of health, safety, and compliance regulations within fitness facilities.

Strong analytical skills with the ability to interpret participation data, feedback, and performance metrics.

Excellent communication, interpersonal, and leadership skills.

Valid driver’s license and willingness to travel regionally as required.

Qualifications

No specific qualifications mentioned in the original job description.