Cape Town: Roaming Retail Store Manager posted by Headhunters
Posted on 2025-09-30 00:00:00
| Employer | Headhunters |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Our client in the manufacturing industry is seeking to appoint an experienced Roaming Store Manager to join their team based in Maitland, Cape Town.
Requirements:
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Minimum: Diploma in Business Administration, Sales, or Marketing (NQF 6).
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Advantageous: Bachelors Degree in Business Administration, Sales, or Marketing (NQF 7).
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Minimum: 5 years experience in Retail Sales or Marketing.
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At least 3 years at Supervisory or Managerial level.
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Computer literacy (MS Office Suite and relevant retail/ERP systems).
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Knowledge of retail operations, sales administration, and marketing strategies.
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Strong understanding of inventory, stock control, and financial management.
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Familiarity with compliance, risk management, and health & safety standards.
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Proactive and action oriented.
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Willingness to travel frequently and work flexible hours (including weekends and public holidays).
Responsibilities, but not limited to:
1. Retail Store Management (40%)
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Travel frequently between stores within the allocated region.
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Oversee daily operations to ensure smooth functioning and compliance with company standards.
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Identify customer requirements and ensure merchandise and service availability.
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Implement pricing policies, promotional activities, and clearance sales.
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Review financial and operational data to improve profitability.
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Safeguard stock, staff, and customers through security and safety measures.
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Ensure legal compliance and maintain store reputation.
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Schedule, assign, and follow up on staff responsibilities to meet store goals.
2. Sales and Business Administration (10%)
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Source and establish new customer accounts.
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Assist in credit application processes and monitor account activity.
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Track monthly sales per customer and take corrective action where required.
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Introduce and align promotional initiatives with company marketing strategy.
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Support the Operations Manager with market share growth and customer base expansion.
3. Compliance (10%)
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Operate within established company controls, procedures, and policies.
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Identify and monitor risks, ensuring risk registers are up to date.
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Report discrepancies and areas of concern to management.
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Ensure adherence to all relevant regulatory and legislative requirements.
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Provide and maintain a safe and compliant working environment across all stores.
4. Customer Service Management (20%)
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Build and maintain strong relationships with internal and external customers.
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Represent the company in stakeholder meetings.
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Resolve customer complaints promptly, ensuring minimal comebacks.
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Uphold service level agreements and compliance standards.
5. Staff Supervision (10%)
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Ensure performance agreements are signed by all employees.
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Conduct quarterly performance appraisals and set objectives.
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Identify training and development needs with HR and implement action plans.
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Drive continuous employee development and training.
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Address employee relations issues promptly and fairly.
6. Cost and Financial Control (10%)
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Contribute to the preparation and implementation of budgets.
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Monitor and control expenditure within budgetary limits.
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Identify and implement cost-saving initiatives.
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Optimize company resources to reduce operational costs.
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Monitor gross profit daily and implement corrective actions when necessary.
Please note that if you do receive a response within 2 weeks of applying, please consider your application unsuccessful.
Click Go Apply to apply online!
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