Menu Close

Cape Town: Senior Sales Ops Manager (Nightshift) posted by CallForce

Senior Sales Ops Manager (Nightshift)

Posted on 2025-02-05

Salary 0

Category Professions

Location

Job Summary

SNR Sales Operations Manager (Australian & USA Campaigns)

CallForce is seeking a dynamic individual to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales and managing operations in our outbound campaigns, for our local telco campaigns. You are required to deliver exceptional results, providing differentiation in a highly competitive sector.

Key Areas of responsibility

  • Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis.
  • Handle client interface, deliver on SLA requirements.
  • Manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and local.
  • Responsible for driving sales and customer service outcomes.
  • Focus on providing differentiation in a highly competitive industry by exceeding client expectations.
  • Successfully deliver performance standards on outbound campaigns.
  • Oversee quality control and other compliance applicable to the client
  • Lead, develop, motivate, operational teams.
  • Ensure optimal service delivery through scheduling and continuous process improvement.
  • Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels in order to achieve and exceed targets.
  • Set up and manage performance measures.
  • Manage operating budgets.
  • Develop rewards and recognition incentives/programs.
  • Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets.
  • Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes.
  • Work with IT and Infrastructure to ensure optimal operational efficiencies.
  • Ensure all infrastructure meets agreed SLA standards.

Requirements

  • 5 plus years managing an outbound sales contact center
  • 5 plus years having worked in a BPO
  • 5 plus years experience in client relations
  • Proven track record in meeting campaign performance standards

Salary:

Market and Experience related

Senior Sales Ops Manager (Nightshift) position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-02-05 at 13:26:41 in the Professions category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

View Job  Cape Town: Dc Manager posted by Goldman Tech

More related positions


Johannesburg: Senior Sales Executive

Are you a strong hunter within the Western Cape area who has a proven track record of meeting and exceeding targets? Are you looking for a position that offers you commission for life while working towards a target that starts very low and grows per year?


View Job
Senior Sales Executive

Johannesburg: Senior Internal Sales Representative

Minimum requirements for the role: Must have Grade 12 or equivalent Minimum 10 years internal sales experience within the steel industry Experience in dealings with flat steel is advantageous Superior proficiency in using Excel and other Microsoft Office p


View Job
Senior Internal Sales Representative

South Africa: Senior Manager Retail Sales – Western Cape

To role is designed to drive the implementation of an effective regional sales strategy and lead the Indirect Channels & Corporate sales team to meet and exceed agreed sales targets. To oversee regional operations strategy implementation essential to sales


View Job
Senior Manager Retail Sales – Western Cape

Howick: Senior Internal Sales Co-Ordinator

Responsibilities: Action incoming orders from customers Weekly reviewing of customer backorders vs outstanding PO reports. Analysing and actioning the ageing reports. Generate commercial and tax invoices SADAC and/or MSDS documents need to be prepared wher


View Job
Senior Internal Sales Co-Ordinator

Johannesburg: Senior Sales Executive

Obtain new accounts Need to be a hunter Achieve monthly KPIs and sales targets At least 3 years` plus sales experience Industry experience is not required Base will follow should the candidate perform Target driven and self-motivated MATRIC OWN VEHICLE AND


View Job
Senior Sales Executive

Johannesburg: Senior Field Sales / Customer Service (Logistics / E-Hail) 6 Month Contract

One of our international E-hail clients are looking for an experienced and technical savvy individual to join their JHB team as a Senior Expansion Coordinator (Operations / Logistics Analyst / Coordinator). This will be on a 6-month contract basis, hence w


View Job
Senior Field Sales / Customer Service (Logistics / E-Hail) 6 Month Contract

Cape Town City Centre: Senior Sales Representative

Minimum requirements: Qualification in beauty therapy, skincare, or aesthetics from a recognized institution Previous representative or sales experience would be advantageous Strong knowledge on skin care and aesthetics Ability to travel when operationally


View Job
Senior Sales Representative

Johannesburg: Senior Sales Exec/Bdm

Inherent requirements: · Bachelor’s degree (preferably in Human Resource, Business Administration or related field) · Minimum10 Years of relevant experience in sales or business development · Proven track record in business development, client relationship


View Job
Senior Sales Exec/Bdm

Johannesburg: Senior Sales Consultant

"All experienced Office Automation Sales people have to be able to produce a three month healthy sales track record." Minimum of 2 to 3 years Office Automation Sales Experience Telecoms Sales experience will be beneficial Cold calling for new business Face

View Job  Stellenbosch: Quantity Surveyor posted by Hire Resolve

View Job
Senior Sales Consultant

Port Elizabeth: Senior Sales Manager

Requirements: Successful previous experience as a sales manager, consistently meeting or exceeding targets. Demonstrated ability to communicate, present and influence credibly and effectively at all levels. Proven ability to drive the sales process from pl


View Job
Senior Sales Manager

Johannesburg: Senior Sales Executive – Security Inks & Brand Protection posted by Elchemie

Join a global leader specializing in security inks, integrated security solutions, and authentication technologies as a Senior Sales Executive for Security Inks & Brand Protection in Gauteng. In this key role, you will be responsible for developing and


View Job
Senior Sales Executive – Security Inks & Brand Protection

Johannesburg: Senior Sales Exec/Bdm posted by Telebest

Inherent requirements: Bachelors degree (preferably in Human Resource, Business Administration or related field) Minimum10+ Years of relevant experience in sales or business development Proven track record in business development, client relationship manag


View Job
Senior Sales Exec/Bdm

Cape Town: Senior Sales Homeware Consultant posted by Lumina Personnel

Job Title: Senior Sales Consultant Location: Gardens, Cape TownSalary: NegotiableAn exciting opportunity is available for a full-time Senior Sales Consultant to join our upmarket showroom in Gardens, Cape Town. If you are vibrant, passionate about homeware


View Job
Senior Sales Homeware Consultant

Cape Town: Senior Sales Representative posted by Midvaal Recruitment

Senior Sales RepresentativeLocation: Cape Town, BeaconvaleIndustry: Engineering and ManufacturingMID455 Key Responsibilities:Achieve agreed budgetExpand customer baseExpand product range through new productsCross-Selling within the groupSales Strategy &


View Job
Senior Sales Representative

Johannesburg: Senior Media Sales Executive posted by Ad Talent Africa

WHO ARE WE?We`re not just an events business; we`re a dynamic, one-of-a-kind playground for brands.WHO ARE WE LOOKING FOR? A dynamic, experienced sales pro! We want you to champion our media and event spaces. Your mission: build client relationships, spo


View Job
Senior Media Sales Executive

Johannesburg: Senior Sales Executive – Mobile / Digital Media posted by Ad Talent Africa

Who are we: A prominent media owner in South Africa, with a dedicated focus on mobile gaming, offering a diverse range of advertising solutions to help brands and agencies reach their media objectives effectively. Who are we looking for : A sales executive


View Job
Senior Sales Executive – Mobile / Digital Media

Johannesburg: Senior Specialist: Solution Sales (Cloud) posted by Telebest

Requirements:Minimum of 3-year diploma preferably in an ICT discipline.Fluent in language of country with basic command of English.OEM Sales Certifications like Cisco, Microsoft, AWS, Google Public CloudMinimum of 10 to 15 years commercial experience in te

View Job  Stellenbosch: Chef De Partie posted by Wild Dreams Hospitality

View Job
Senior Specialist

Johannesburg: Senior Online Advertising Sales Executive posted by Ad Talent Africa

Who are we: A well-established international technology company specialising in digital advertising innovation.Who are we looking for: An experienced online media sales executive who will be charge of developing and maintaining the relationship with key me


View Job
Senior Online Advertising Sales Executive

Johannesburg: Senior Architect: Iot Pre-Sales posted by Telebest

Our client has a senior position available for a Senior Architect : IoT Presales.Requirements:Bachelors degree in Computer Science, Information Technology, Software Engineering or in another related field.Relevant IoT OEM certification.Business and Commerc


View Job
Senior Architect

Johannesburg: Senior Architect: Cloud Pre-Sales posted by Telebest

Our client has an opportunity available for a Senior Architect: Cloud Pre-salesRequirements:Bachelors degree in Computer Science, Information Technology, Software Engineering or in another related field.Azure, AWS or Google Solution Architect Expert Cloud


View Job
Senior Architect

Johannesburg: Senior Manager Sales posted by TalentCru

A specialized IT training company that provides an unmatched suite of vendor authorised and award-winning training, enablement and certification solutions has an opportunity for a Senior Manager Sales in Gauteng. The SMS develops delivers a sales strateg


View Job
Senior Manager Sales

Pretoria: Senior Salesforce Developer posted by Goldman Tech

Job Description:We have an amazing opportunity for a Senior Salesforce Developer in PretoriaWe require a candidate with:• 6+ Years in a similar role• Expertise in: Salesforce, Apex, administration setup, designing custom objects, custom fields, p


View Job
Senior Salesforce Developer

South Africa: Senior Salesforce Developer – Rosebank – Up To R1.6M Per Annum posted by E-Merge

An exciting opportunity for a brilliant Salesforce Developer to join a fast-paced environment working on global scale system. Their growing global success reflects their commitment to the latest solutions, the best people, and a uniquely flexible and vibra


View Job
Senior Salesforce Developer – Rosebank – Up To R1.6M Per Annum

Sandton: Senior Manager: Sales (Supply Chain Planning Solutions) posted by AtripleA recruitment & temps

Sectors: Business Management, Import & Export, Logistics, Sales, WarehousingReference: Snr Mng - SalesCandidate Requirements1. Appropriate tertiary degree2. 5 - 15 years of experience including : o Supply chain planning o Supply chain software o Sales and


View Job
Senior Manager

Sandton: Senior Manager – Sales (Scm) posted by AtripleA recruitment & temps

Senior Manager - Sales (SCM)Sales and Business DevelopmentThe Senior Manager, Sales and Business Development plays a leadership role in developing the Supply Chain Planning Solutions business. The primary output is the sourcing of new business in sales and


View Job
Senior Manager – Sales (Scm)

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area