Menu Close

Cape Town: Senior Sales Ops Manager (Nightshift) posted by CallForce

Advertisement



Job Description

SNR Sales Operations Manager (Australian & USA Campaigns)

CallForce is seeking a dynamic individual to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales and managing operations in our outbound campaigns, for our local telco campaigns. You are required to deliver exceptional results, providing differentiation in a highly competitive sector.

Key Areas of responsibility

  • Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis.
  • Handle client interface, deliver on SLA requirements.
  • Manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and local.
  • Responsible for driving sales and customer service outcomes.
  • Focus on providing differentiation in a highly competitive industry by exceeding client expectations.
  • Successfully deliver performance standards on outbound campaigns.
  • Oversee quality control and other compliance applicable to the client
  • Lead, develop, motivate, operational teams.
  • Ensure optimal service delivery through scheduling and continuous process improvement.
  • Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels in order to achieve and exceed targets.
  • Set up and manage performance measures.
  • Manage operating budgets.
  • Develop rewards and recognition incentives/programs.
  • Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets.
  • Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes.
  • Work with IT and Infrastructure to ensure optimal operational efficiencies.
  • Ensure all infrastructure meets agreed SLA standards.
View Job  Paarl: Demand Planner posted by Hire Resolve

Requirements

  • 5 plus years managing an outbound sales contact center
  • 5 plus years having worked in a BPO
  • 5 plus years experience in client relations
  • Proven track record in meeting campaign performance standards

Salary: Market and Experience related

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

View Job  Johannesburg: Senior Juice Production Consultant posted by Hire Resolve

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Before the interview, research the company thoroughly and prepare thoughtful questions to ask.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Cape Town: Senior Diesel Mechanic posted by Hire Resolve

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Somerset West: Professional Accountant posted by Hire Resolve

Jobs in Somerset West March 30, 2026
Accounting Hire Resolve Other Finance

Career Opportunity: Accountant (SAIPA Registered) Job Title: Accountant Contract Type: Full-time Location: Somerset West, WC (Onsite)Industry: Renewable...

View Job

Eastern Cape: LCL Export Agent posted by Hire Resolve

Jobs in Eastern Cape March 30, 2026
Computer Hire Resolve Other IT

A leading Information Technology company is seeking a LCL Export Agent to join their team. The Hamburg LCL Hub Export…

View Job

Sandton: Equities: Regulatory Specialist posted by Hire Resolve

Jobs in Gauteng March 30, 2026
Accounting Hire Resolve Other Finance

A central regulator of a major South African financial market, is seeking an Equities Regulatory Specialist to join their team…

View Job

Cape Town: Sales Representative posted by Hire Resolve

Jobs in Cape Peninsula March 30, 2026
Hire Resolve Marketing Other Sales

A well-established and reputable supplier in the agricultural and industrial equipment sector is seeking a dynamic and results-driven Sales Representative...

View Job

Johannesburg: Audit Specialist posted by Hire Resolve

Jobs in Central Johannesburg Remote March 30, 2026
Auditing Hire Resolve

A leading Chartered Accounting firm is seeking a dynamic Audit Specialist to joint heir team. The Audit Specialist role is…

View Job

Somerset West: Professional Accountant posted by Hire Resolve

Jobs in Somerset West March 30, 2026
Accounting Hire Resolve Other Finance

Career Opportunity: Accountant (SAIPA Registered) Job Title: Accountant Contract Type: Full-time Location: Somerset West, WC (Onsite)Industry: Renewable...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area