Cape Town: Senior Service Desk Engineer posted by iOCO Digital Pty Lty

January 15, 2026 Jobs in Cape Peninsula

iOCO Digital Pty Lty

Western Cape

Other IT/Computer

Job Description

About the Role

The Senior Service Desk Engineer role will involve administering all aspects of our organisation’s environment by providing a 1st/2nd/3rd line support service for the firm globally. The ideal candidate will be required to maintain regular dialogue with clients, users, stakeholders, and vendors to anticipate potential opportunities and challenges that may arise due to global innovation and the overall needs and strategies of the business.

Key Responsibilities

Provide 1st/2nd/3rd line support for end user, application, desktop, and infrastructure support primarily focused on the local office.
Participate and own various ITSM roles in line with the ITIL framework to ensure services are provided consistently, predictably, and to a high standard.
Collaborate with colleagues using collaboration tools such as Messaging platforms and Telephony.
Develop and manage processes for automation tools.
Manage the entire lifecycle of end user devices from procurement to decommissioning, ensuring cost effectiveness, security, and compliance throughout the process.
Monitor the performance of end user devices, proactively identifying and addressing issues to maintain optimal functionality and end user satisfaction.

Requirements

5+ years proven history of working within a global service desk (Senior Support).
3+ years supporting a wide range of applications.
Experience implementing changes using ITIL Change Management aligned processes.
Participation in ITIL Problem Management and Continual Service Improvement activities.
Operating experience within the Financial Services Industry.

Qualifications

Information Technology / Computer Science degree or equivalent.
ITIL Foundations v3 or later.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

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The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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