Job Description
- Analyse utility consumption, costs, and billing to ensure accurate allocation to tenants.
- Validate municipal and tenant invoices and ensure recoveries align with company billing methodologies.
- Prepare comprehensive reports and dashboards to monitor utility performance, anomalies, and costsaving opportunities.
- Support budgeting, forecasting, and cost management for utilities across the property portfolio.
- Collaborate with internal teams, tenants, municipalities, and service providers to resolve utility-related queries.
- Maintain accurate and organized utility records, including databases and filing systems.
- Identify and implement process improvements, technology solutions, and energy efficiency initiatives.
- Stay updated on South African municipal bylaws, tariffs, Eskom electricity structures, and sustainability regulations.
Billing checks and recovery ratios (Invoice management)
- Capturing and verifying of council/municipal bills
- Verifying billing details and supply meter reading data
- Ensuring accurate and timely processing of billing data
- Reviewing recovery ratios
- Populating of various report per building
Data Analysis
- Collect, validate, and analyse utility data from tenants, municipalities, and service providers.
- Identify anomalies in consumption and billing, trends, or inefficiencies.
- Provide actionable recommendations to reduce costs and improve operational efficiency.
- Develop dashboards, KPIs, and reporting metrics to track portfolio-wide performance
Utilities query resolutions
- Investigate and resolve tenant, municipal, or service provider utility queries.
- Liaise with property management, finance, and technical teams to ensure timely resolution.
- Maintain records of all queries, resolutions, and follow-up actions.
- Escalate complex or unresolved issues to the Head of Utilities for action.
- Support to the Head of Utilities
- Provide data-driven insights and recommendations for strategic decision-making.
- Prepare reports for management meetings and presentations.
- Assist with budgeting, forecasting, and analysis of portfolio-wide utility costs.
- Identify opportunities for process improvements, cost savings, and sustainability initiatives.
Filing/Database Management
- Maintain organized utility records, including invoices, meter readings, contracts, and correspondence.
- Ensure databases are accurate, up-to-date, and easily accessible for reporting and audits.
- Monitor data quality and take corrective action where discrepancies are identified.
Requirements
- Matric / Grade 12
- BCom Degree or Diploma in Chemical or Electrical engineering
- 5+ years relevant experience in utilities management within the energy services or
- property management sector.
- Advanced Microsoft Excel
- Utility management software and smart metering systems.
- Electricity, water, and waste management principles in multi-tenanted properties.
- Renewable energy systems (solar PV, battery storage) and energy efficiency
- concepts.
- Financial literacy: utility billing, budgets, cost recovery strategies, Eskom tariffs, and
- municipal rates.
- Data analytics: ability to interpret complex utility data and produce actionable
- insights.
- South African municipal regulations, tariffs, and compliance requirements.
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