Cape Town: Service Technician posted by Staff Solutions

About the Role

As a Service Technician with Staff Solutions, you will be responsible for maintaining the brand reputation and business ethos in a professional manner at all times. You will also be expected to build and maintain strong relationships with key contacts within the client portfolio, provide prompt service and professional assistance, and demonstrate the company’s consultative sales approach.

Key Responsibilities

• Maintain the brand reputation and business ethos in a professional manner at all times.
• Call on an average of ten (10) clients per day, ensuring that a weekly call report is completed and submitted to the Sales Manager.
• Complete a client call planner, to be repeated on a 4–6 week cycle.
• Adhere to the technical calendar provided, which schedules installations, maintenance, and breakdown calls.
• Provide written service reports where required, discuss these with relevant stakeholders, and submit copies to the Sales Manager.
• Ensure staff training is conducted for all clients and that all related administration is fully completed (e.g. Training Registers, Training Certificates).
• Build and maintain strong relationships with all key contacts within the client portfolio (e.g. Buyer, General Manager, Chef, Contract or Area Manager).
• Assist with customer deliveries in unforeseen circumstances.
• Advise clients on the most suitable products and their efficient usage.
• Perform technical installations, programming, repairs, and maintenance of:
• Electronic chemical dosing equipment
• Commercial laundry machines
• Commercial dishwashers, glass washers, and crate washers
• Install soap dispensers, chemical dosing systems, and other company offerings for kitchen, laundry, food processing, and housekeeping divisions.
• Demonstrate the company’s consultative sales approach, using hands-on service to enhance customer value.
• Provide after-hours emergency service coverage to appreciative customers.
• Strengthen relationships through innovative products, sales demonstrations, regular servicing, and ongoing training.
• Develop a strong understanding of customer operations and provide tailored cleaning and sanitation solutions.

Requirements

• Grade 12 / Matric
• Qualified Electrician or Electrical Diploma from a recognised Technicon
• Minimum of 3 years’ experience in the electrical field
• Valid driver’s licence and reliable transport
• Experience in the installation and maintenance of laundry dosing equipment
• Experience with programming laundry machines

Salary & Benefits

Not specified

Communication and Feedback

• Attend and actively participate in all sales meetings.
• Communicate information on competitor products, key account developments, and relevant field activity insights to the Sales Manager.
• Submit weekly sales and technical reports to the Sales Manager.
• Adhere strictly to Company Data and Communication Policies.
• Use prescribed templates where applicable.
• Meet all set deadlines.

Administration Services

• Provide updated and accurate client contact information.
• Manage product merchandising in the market and maintain brand image standards (e.g. stickers, wall charts).
• Ensure HSE standards related to product supply are maintained at all client sites.
• Perform stock management and stock-taking on a regular basis where required.

Self-Development

• Continuously expand product knowledge in chemicals, dosing equipment, and cleaning systems.
• Stay up to date with industry trends and changes.
• Attend all company-provided training courses.
• Actively improve selling skills through self-study.

Personal Attributes

• Presentable, with excellent verbal and written communication skills.
• Strong coordination and organisational skills.
• Ability to deliver accurate results within deadlines.
• Ability to work independently and as part of a team.
• Able to perform well under pressure.
• Methodical, systematic, and analytical approach to work.
• Positive, self-motivated, and confident.
• Emotional maturity and professional integrity.
• High attention to detail.
• Honest and reliable.