Cape Town: Snr Client Advisor – Luxury Retail posted by HotelJobs

SENIOR CLIENT ADVISOR | LUXURY BRAND OVERALL MISSION As a Senior Client Advisor, you are both an exceptional sales professional and a role model within the boutique. You embody the values and standards of a world-class luxury brand while supporting the Team Manager in driving commercial performance and operational excellence. With a strong client-centric mindset, you proactively cultivate relationships to achieve individual and team objectives, while elevating the overall performance and service standards of the store. KEY RESPONSIBILITIES Serve as an exceptional Client Advisor and a visible role model for the team, leading by example in service excellence and sales performance. Drive and achieve individual and team targets, taking accountability for results while actively supporting colleagues in reaching their goals. Welcome every client with warmth and professionalism, delivering an elevated and seamless luxury experience across all product categories. Demonstrate strong sales leadership and advanced clienteling expertise, leveraging available tools to nurture existing relationships, recruit new clients, and build long-term loyalty. Develop and maintain the highest level of brand heritage and product knowledge. Collaborate as a committed team player, contributing to all activities that support the overall success of the boutique. Uphold impeccable grooming and professional conduct aligned with luxury brand standards. Proactively support Team Managers in embedding and strengthening a client-centric culture within the team. Assist management with daily operational responsibilities including floor supervision, stock control, and opening and closing procedures. Support team development through mentoring, buddy systems, and the integration of new team members. Demonstrate a strong understanding of company policies and provide guidance and support to fellow Client Advisors when required. Lead by example in developing clients for high-end events, private appointments, in-store activations, and virtual consultations. ADDITIONAL RESPONSIBILITIES (STORE DEPENDENT) Contribute to stock and store operations, visual merchandising, and after-sales excellence. Champion a specific product category, acting as the in-store expert. Serve as the boutiques point of contact for the regional merchandising team, providing feedback on product performance, client insights, local market trends, competitor activity, and growth opportunities. PROFILE Proven experience within luxury retail or high-end hospitality. Strong commercial acumen with natural leadership ability. Advanced clienteling and relationship-building skills. Polished; professional, and confident in a fast-paced luxury environment. Passionate about elevating both client experience and team performance. Must be willing to work shifts & retail hours