Date | 2024-09-15 |
---|---|
Job Title | Support Engineer Mps (Cpt) |
Employer | Datafin More Information |
Salary | 0 |
Category | It Computer |
Location |
Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape
- Manage and resolve assigned calls within SLA requirement.
- Diagnose and resolve technical issues.
- Ordering of parts.
- Administrative functions, which include closing of calls, job cards, capturing of travel and other reports.
- Servicing multi-functional printing devices through both phone and hands-on support.
- Maintain service qualifications and achieve all KPIs.
- Provide remote support where applicable (Hardware and Software-related).
- Matric / Grade 12.
- IT-related tertiary qualification (Degree or Diploma).
- Relevant HP service qualifications.
- Minimum of 3 years industry working experience troubleshooting, repair, and maintenance of printers.
- 3-5 Years experience in the field in a similar role.
- Microsoft Office (Excel, Word, PowerPoint, and Outlook).
- Understanding of basic networking and IP configuration.
- Experience with 3rd party software.
- Ability to lift and move heavy equipment.
- Own reliable transport and valid drivers license.
- Strong work ethic and good communication skills.
- Highly skilled and proficient.
- Ability to work independently.
- Able to prioritise tasks efficiently and effectively.
- Must be highly organized.
- Good written and verbal communication.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Critical thinking and problem solving.
- Time Management skills with ability to meet deadlines.
- Must be able to work in a team.
- Adaptability.
- Able to tolerate stress.
Support Engineer Mps (Cpt) position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-09-15 at 16:05:55 in the It Computer category
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