Cape Town: Workforce Manager posted by Isilumko Staffing

Date	2024-06-09
Job Title	Workforce Manager
Employer	Isilumko Staffing More Information
Salary	50000
Category	Management
Location	Western Cape / Cape Town

Job Summary

Our client in the BPO sector is urgently looking for Workforce Manager:

Requirements

Candidate must possess at least a Bachelors/College Degree
4 years minimum experience in Workforce Management
Dialer experience for outbound campaigns a must
Excellent skills in forecasting, scheduling and real-time time management a must
Strong organizational skills to ensure critical timelines are met
Accuracy and attention to details a must in this role
Strong presentation skills
Detail oriented with ability to deliver project deliverables with little supervision
Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
Demonstrate analytical, organizational, problem solving and creative thinking skills
Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
Flexible and willing to work in shift schedules and during weekends

Skills:

Dialer (Advanced)
Erlang (Advanced)
Microsoft Office (Advanced)
Outbound tools

Workforce Manager position available in Western Cape, Cape Town. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2024-06-09 at 13:16:00 in the Management category

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