Rustenburg: General Store Manager

About the Role

As General Manager of our Rustenburg store, you will be responsible for overseeing all aspects of the business unit, managing day-to-day operations while driving performance and ensuring the achievement of both budgeted and strategic goals.

Key Responsibilities

• Drive the achievement of the Top Line Budget, Gross Profit, and Bottom Line Profit goals.
• Maximize income through various revenue streams, including rebates, promotions, selling of ends, and ad-hoc sales.
• Ensure success in key performance areas such as basket size, feet count, departmental participation, and cash/credit ratio to sales.
• Manage shrinkage and stock holding to ensure inventory remains within budgeted limits (not exceeding 4.5 weeks).
• Ensure a broad and suitable product range for both retail and wholesale needs, aligned with consumer demands.
• Maintain effective stock management practices, including the use of stock card systems and supplier cycle sheets.
• Oversee purchasing decisions in line with the rate of sale, ensuring stock turnover and minimizing overstocking.
• Manage stock returns, claims, and discrepancies effectively.
• Foster strong relationships with suppliers and negotiate promotions, deals, and marketing activities.
• Identify products for promotion and set competitive pricing based on market research.
• Develop initiatives to increase market share by engaging with customers, suppliers, and community partners.
• Execute direct marketing campaigns to target specific demographics and LSM groups.
• Ensure daily sales budgets are closely monitored and achieved.
• Conduct daily floor walks, set performance targets, and ensure store standards are consistently met.
• Monitor customer buying behaviors and manage open-to-buy customers, ensuring financial reports meet deadlines.
• Minimize losses and shrinkage by implementing daily hazard counts, stock checks, and spot checks at point of sale.
• Enforce security protocols and ensure compliance with receiving, stock management, and cash-handling processes.
• Address customer queries promptly, ensuring high standards of service and customer satisfaction.
• Ensure staff are trained to offer excellent service, and schedule staff accordingly for optimal coverage.
• Engage with the local community through promotional events and social responsibility initiatives.

Requirements

• Proven experience in retail management, ideally within the FMCG or wholesale sectors.
• Strong financial management skills with experience in budgeting and financial reporting.
• Excellent leadership, communication, and decision-making abilities.
• Strong problem-solving and analytical skills.
• Proficient in using Pastel, Excel, SAP, and other related software.

Qualifications

• Formal education/certifications not specified.

Salary & Benefits

• Salary details not specified.