Cape Winelands: Receptionist & Office / Admin Assistant – Franschhoek posted by West Coast Personnel

Receptionist & Office / Admin Assistant 📍 Location: Franschhoek 💼 Type: Full-Time 💰 Salary: R8 000 R12 000 (entry-level) 🕗 Working Hours: Monday to Friday, 08:00 17:00 🚫 Closed on weekends and public holidays We are currently seeking a Receptionist and an Office / Admin Assistant to join our team in Franschhoek. These roles are ideal for professional, organised individuals with strong communication and administrative skills. Minimum Requirements Must live in or near Franschhoek, or have reliable transport Proven work experience in one or more of the following: Office Administrator Administrative Assistant Finance Receptionist Tertiary qualification in Administration, Management or HR (Candidates with more than 1 year of relevant work experience may be considered without tertiary education) Additional requirement for Office/Admin Assistant role: 13 years experience in administration, office support or related fields Competencies & Skills Required Proficient in MS Office (Word, Excel, Outlook); Pastel experience advantageous Professional, punctual, and clear verbal and written communication Excellent interpersonal skills Fluent in English and Afrikaans Professional telephone and email etiquette Strong attention to detail and accuracy (especially when working with numbers) Ability to multitask, work under pressure, and remain calm in challenging situations Ability to work independently and as part of a team Professional appearance and positive attitude Additional skills for Office/Admin Assistant role: Basic accounting or bookkeeping knowledge Ability to clearly explain payment terms Ability to encourage payments while maintaining positive client relationships Key Responsibilities Greet and welcome visitors professionally Answer and divert phone calls; respond to emails and WhatsApp messages Assist clients with queries, complaints and general information Take and process orders via WhatsApp, email and phone Process tax invoices, quotations and sales orders using Pastel Manage calendars and schedule appointments (e.g. doctor, dentist) Remind staff or management of meetings and important dates Receive packages and sign off deliveries or collections Provide general administrative support including filing, scanning, printing and document preparation Report issues to relevant personnel Take the work cellphone home when required to note after-hours WhatsApp messages and notify relevant staff the next working day Additional Responsibilities for Office/Admin Assistant role: Manage a personal client base, including order processing and account reviews Send statements and monitor payment history Perform debt collection duties Identify slow-paying or overdue accounts Assist with basic accounting or payroll tasks (if required) Order and manage office supplies (mainly stationery) Conduct stock taking