Alarm monitoring and dispatching armed response. Accurate and detailed reporting on incident management systems Communicating with service providers; technicians and management CCTV monitoring, analyzing incidents, and actioning accordingly Tracking of client assets Answering incoming telephone calls Preferred qualifications/attributes/skills: Good communication skills – verbal and written. Bilingual English and any other South African Language Computer Literate (MS Office) Attention to detail Alarm Monitoring (Listener, PSiM, Synapse, Telegram, CiiMS) Previous Emergency Control Room (Alarm Monitoring) / CCTV experience (3 – 5 Years) Grade 12 PSIRA Registered Grade A No Criminal, disciplinary, or bad credit record Ability to work under pressure. Work shifts; weekends and public holidays Preferably no underlying medical conditions Sober habits Must be Vaccinated Must be a South African Citizen Own reliable transport