JOB SPECIFICATION: HOUSEKEEPING AND / LAUNDRY OPERATOR An exciting opportunity exists for an exemplary Housekeeper and / or Laundry Operator to join our Company and to support the operations of the facilities in which the job candidate will work. The successful candidate will be working in a fast-paced environment within the hospitality industry and with team members with extensive potential for career growth. Job responsibilities and duties will include: Housekeeping: Complete all housekeeping tasks and responsibilities within the stipulated time period Follow the housekeeping checklist at all times as prescribed by management Perform an initial checklist of all room necessities as required Report any and / or all missing / lost / client item(s) and / or damages to management Reporting any breakages that occur during the cleaning process Informing the line manager of repairs that need to be done Scrubbing, cleaning and sanitising bathroom floors, toilets, sinks, showers, bath and kitchen fixtures and appliances. Wash and dry dishes and store clean kitchen items in the cupboards Dusting shelves, light fixtures, picture frames, tables, and chairs Cleaning and sanitising all room surfaces i.e. bedroom, bathroom, lounge, TV, dining rooms, balconies, patios and kitchen Reporting and removing stains from various surfaces following the prescribed procedures once approved Washing and drying windows including shower glass panels as required Removing and replacing linen, towels, amenities and making the beds as required Removing any left-over items from fridges, microwaves, washing machines where required Clean out disposables and / or dustbins and replace dustbin bags Vacuuming and cleaning upholstery, carpets and sweeping, and mopping all floors of various types Spot cleaning all furniture handles, doors and frames, including door and window handles Perform a final checklist of room preparation ensuring it is prepared as per managements specifications Delivers on management plans and objectives, where management initiatives and targets are achieved Collaborates with management, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Be willing and available to perform any and all reasonable duties and responsibilities that may be required and instructed to be performed by management Candidate Knowledge, Skills and Laundry: Maintain a record and / or inventory of which laundry belongs to whom Follow laundry care labels at all times Check incoming laundry for stains and / or damage Identifying and reporting any laundry stains and / or damage and / or laundry to be condemned to management Removing stains from laundry by following and using the correct procedures as required Keep the need to stain treatment to a minimum Handle all laundry, laundry equipment and room items with absolute care and responsibility Performing minor sewing duties, if approved and required Sort laundry by classification and colour Sorting, washing, drying, ironing and folding all laundry Dry Cleaning: Sort items for dry cleaning and report these items to management on the inventory list Pre-treat and rinse heavily soiled laundry Operate the washing machine(s), tumble dryer(s) and iron(s) machines and all premises machinery effectively and responsibly Adhere to all laundry machine instructions including load levels at all times Clean laundry machines and dispensers as required Ensure laundry machines are properly maintained and problems are reported to management Maintain records of laundry washed and ready to be returned Maintain cleanliness and orderliness of the laundry room and / or premises at all times Monitor and ensure adequate supplies of cleaning materials and report additional requirements thereof to management Be willing and available to perform any and all reasonable duties and responsibilities that may be required and instructed to be performed by management Experience: Grade 12 or equivalent Must have own cell phone Must have own reliable transport Prior experience within the hospitality industry is preferable, but not essential Familiarity with cleaning detergents and laundering equipment Ability to stand for long periods, be physically fit, be able to lift up 10Kg unaided Must be able to read and write in English Good command of the English language Punctual, responsible, honest, trustworthy and dependable to fulfil obligations Attention to detail and able to perform with minimal supervision Ability to multitask and show initiative by taking control of assigned tasks Ability to find creative solutions taking ownership for duties and tasks assigned Excellent analytical and problem-solving ability. Basic arithmetic skills Excellent work ethic and outstanding time management skills Hands-on approach with a can-do work ethic Excellent organisational, interpersonal and communication skills Friendly, professional and service oriented Commitment to delivering exceptional client service with a passion for the hospitality industry Flexible attitude to work hours over a 6-day roster, including weekends and public holidays Be readily available to work on Sundays if required Kindly note: Should you not receive feedback within 2 weeks after applying for this position, kindly consider your application as unsuccessful
