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Centurion: ICT Support Technician posted by Bidvest Protea Coin

Centurion: ICT Support Technician posted by Bidvest Protea Coin

Posted on 2025-08-26 00:00:00

Job Summary

  • Provide walk-in, telephonic, on-site, off-site, in person and remote support for desktop computers, laptops, printers, mobile devices, and other peripherals.
  • Site visits.
  • Install, configure, upgrade, and troubleshoot Windows and Windows Server and Office 365, and other business applications such as Adobe Acrobat.
  • Set up and manage user accounts, email, permissions, access rights, and licenses using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
  • Log all service requests, issues, and resolutions accurately using a helpdesk or ticketing system.
  • Diagnose and resolve hardware, software, and connectivity issues.
  • Support basic network troubleshooting, including LAN, VPN, APN, and Wi-Fi.
  • Perform routine maintenance, backups, patch management, and antivirus updates.
  • Provide end-user training and guidance on IT best practices and security.
  • Liaise with external vendors for repairs, warranty claims, or specialised support when needed.
  • Maintain accurate records of IT assets, inventories, and software licensing.
  • Support hardware rollouts, office moves, and ad-hoc IT projects as needed, including after hours as required.
  • Resolve escalations of complex technical problems from junior IT staff or third-party providers when required.

 
Preferred qualifications/attributes/skills:

  • Solid working knowledge of Windows and Windows Server, Office 365, Active Directory, and common business tools such as Adobe Acrobat.
  • Troubleshooting level understanding of networking (TCP/IP, DNS, DHCP, VPN).
  • Familiarity with remote support and ticketing systems.
  • Excellent communication, telephonic and electronic communication.
  • Conversational customer service skills.
  • Ability to work independently, manage multiple tasks, and meet tight deadlines.
  • Willingness and ability to work after hours.
  • Valid driver’s licence (for site support).
  • Own transport for committed time and attendance and flexible working hours when required on short notice.
  • Top tier troubleshooting skills.
  • Team leader abilities.
  • Professional and customer focused.
  • Team player with a proactive attitude.
  • Commitment to confidentiality, data security, and company policies.
  • Working knowledge of Windows and Windows Server operating systems, Office 365, and other business applications such as Adobe Acrobat.
  • Promptly resolve tickets and strict adherence to SLAs
  • Strong problem-solving skills
  • Top tier troubleshooting skills a requirement
  • Mindset of problem solving and not problem escalating
  • Team leader abilities essential
  • Excellent Time and Attendance
  • Own Transport
View Job  Cape Town: Financial Software Developer posted by Goldman Tech

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Centurion: ICT Support Technician posted by Bidvest Protea Coin

Centurion: ICT Support Technician posted by Bidvest Protea Coin

Posted on 2025-08-26 00:00:00

Job Summary

  • Provide walk-in, telephonic, on-site, off-site, in person and remote support for desktop computers, laptops, printers, mobile devices, and other peripherals.
  • Site visits.
  • Install, configure, upgrade, and troubleshoot Windows and Office 365, and other business applications such as Adobe Acrobat.
  • Set up and manage user accounts and email.
  • Log all service requests, issues, and resolutions accurately using a helpdesk or ticketing system.
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  • Provide end-user training and guidance on IT best practices and security.
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  • Maintain accurate records of IT assets, inventories, and software licensing.
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  • Troubleshooting level understanding of networking (TCP/IP, DNS, DHCP, VPN).
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  • Excellent communication, telephonic and electronic communication.
  • Conversational customer service skills.
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Click Go Apply to apply online!


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