Job Description
Key Responsibilities1. IT Diagnostics
- Accurately diagnose hardware, software, and network issues.
- Investigate and resolve problems using technical manuals and user feedback.
- Stay updated with the latest tech trends through trade publications and seminars.
2. Technical Assistance
- Provide hands-on support and guidance to users.
- Assist with software installations and troubleshooting.
- Set up and configure equipment for employee use.
3. Data & Documentation Management
- Maintain detailed records of IT transactions and support activities.
- Document standard operating procedures for equipment maintenance and repairs.
4. End-User Training
- Develop training materials and conduct sessions on hardware/software usage.
- Empower users with knowledge to navigate systems confidently.
5. Device & System Management
Software:
- Test and monitor performance.
Hardware:
- Oversee installations and conduct performance checks.
Operating Systems:
- Execute commands and verify system functionality.
6. Governance
- Adhere to governance protocols in support processes.
- Participate in governance committees and contribute to informed decision-making.
Minimum Requirements
- Diploma in IT or related field
- Certifications: A+, N+, MCSE (or equivalent)
- Minimum 3 years of relevant experience
- 23 years in end-user support
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