Job Description
Job Overview:
We are seeking a dedicated Junior Support Engineer to join our team. As a Junior Support Engineer, you will be responsible for providing expert technical support, troubleshooting internet/email connectivity challenges, and swiftly resolving technical issues. Effective communication skills are crucial as you will interact with clients in English and Afrikaans.
Key Responsibilities:
- Provide expert technical support in network infrastructure technologies
- Troubleshoot internet/email connectivity challenges
- Swiftly resolve technical issues with strong problem-solving skills
- Deliver solutions with excellent written and verbal communication in English and Afrikaans
Requirements:
- National Matric Certificate
- Comptia A+ or N+ certification
- Proficiency in network infrastructure technologies
- Strong technical aptitude and problem-solving skills
- Fluency in English and Afrikaans
- South African citizenship and valid Driver’s License
- Minimum 1 year of experience in desktop, cloud, and network infrastructure support
Additional Qualification Requirements & Experience:
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft 365 Certified: Enterprise Administrator Expert
- 1+ years of extensive experience in desktop, cloud, and network infrastructure support
- Familiarity with VOIP systems is preferred
- Prior experience in Network Support is beneficial
- Previous exposure to Cybersecurity practices is advantageous
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