Mis Analyst
Posted on 2025-03-19
| Employer | Network Finance |
|---|---|
| Salary | 0 |
| Category | Administration Pa Secretary |
| Location | Gauteng / Centurion |
Job Summary
- Regularly review and analyse CRM data to ensure accuracy and integrity.
- Identify and rectify data inconsistencies or errors.
- Generate and distribute reports on CRM performance, service trends, and departmental KPIs.
- Develop strategies to improve CRM workflows and align with departmental objectives.
Data and Process Improvement
- Analyse operations and market trends to identify opportunities for workflow improvement and enhanced customer interactions.
- Study competitor activities to inform strategic decisions and recommend enhancements.
Reporting and Documentation
- Prepare and maintain detailed records of departmental activities, including service reports, CRM updates, and team performance metrics.
- Compile monthly reports with recommendations and updates on relevant KPIs.
Team Monitoring and Assistance
- Oversee and guide daily activities of team members in the after-sales department to ensure processes and quality standards are met.
Requirements:
- Minimum 3 years of experience in an after-sales service or customer service environment, understanding of warranty processing or technical support in a related industry is preferred.
- Prior experience with CRM systems and data management – essential.
- Proven track record with leading a small team.
Mis Analyst position available in Gauteng, Centurion. This job position was posted by Network Finance. The job has been posted as a char8000 ad on 2025-03-19 at 01:15:50 in the Administration Pa Secretary category
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