Centurion: National Technical Coordinator/Operations Manager

Key Responsibilities ​Lead and manage national technical teams providing direct service and support to external customers. ​Ensure machine diagnosis results in the most accurate and cost-effective remedy for faults. ​Develop, implement, and maintain a standardized technical training strategy to ensure all technicians meet required Original Equipment Manufacturer (OEM) standards. ​Establish and standardize an effective maintenance program for all contract equipment. ​Oversee and maintain the complete library of machine service and parts manuals. ​Compile and present comprehensive technical reports on equipment performance to clients at regular intervals. ​Analyze and report on all internal and external warranty claims submitted. ​Monitor and control the budget and spending of all subcontracted technical work. ​Prepare, manage, and plan annual budgets for all national workshops and technical functions. ​Ensure strict adherence to all Safety, Health, Environmental, and Quality (SHEQ) requirements. ​Facilitate weekly national meetings with department managers to ensure alignment and operational consistency. ​Travel as required to branch locations and client sites. ​Maintain complete and accurate documentation as part of the company’s standardized service routine. Compile and review financial quotes for repetitive technical work. Experience & Qualifications ​Bachelor’s degree or Diploma in Engineering-, Technical- or Artisan field. ​NQF Level 5 or higher Management qualification. At least 10 -15 years experience in people management / managing a technical team. ​Proven experience in developing and delivering technical training to staff. ​Demonstrated ability to plan, organise, coordinate and lead a large technical team. ​Exceptional communication skills, with the ability to engage customers and stakeholders at all levels and clearly communicate and transfer complex technical knowledge. ​​Proficiency in the Google Workspace (G Suite) environment. ​Experience in Data Management. (Intermediate level). ​Knowledge of data logging and technical reporting processes.