Job Description
- Degree in Information Systems or equivalent experience
- Relevant Unix/Linux/Red Hat certification
- ITIL process knowledge and work experience (advantageous)
Minimum 8 Years’ experience in an operations environment
Essential Skills:
- Proven experience with Unix/Linux operating systems (SUSE)
- VCS/VCP Qualification in Veritas Infoscale Storage and Availability or equivalent experience (5+ years in a service provider environments) in predominantly linux environments
- Proven experience in operations or process management in complex production environments
- Tolerance for managing high and critical incidents in high-pressure environments
- Extensive experience in IT-Operations, standby support and ticket management
- Proficiency in scripting languages such as Terraform, Python, Bash, or PowerShell
- Excellent organizational, multitasking, and decision-making abilities
- Understanding and adapting to PIC processes
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Advantageous Skills:
- Deep ITSM knowledge, preferably in Servicenow or Remedy
- Experience with SAP and Oracle systems in terms of management, maintenance, OS patching and day to day monitoring
- Confluence / Jira
- Multi-tasking
- Leadership
- Stakeholder and Provider steering and KPI delivery management
- Experience with public and private cloud services (e.g., Azure, AWS)
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