Team Lead Telecommunications Operations
Location: [Insert Location]
Type: Full-Time

Our Client is Seeking
A dynamic and hands-on Team Lead to support and guide their telecommunications operations team. The successful candidate will play a vital role in coordinating daily technical activities, ensuring service excellence, and driving team performance in alignment with service-level agreements (SLAs).
This is an ideal opportunity for a technically knowledgeable and organised professional with a passion for leadership, client satisfaction, and operational efficiency.

Key Responsibilities
Coordinate and monitor daily field technician schedules and task execution
Serve as the first point of escalation for service issues, delays, or technical challenges
Oversee timely resolution of service tickets in line with SLA expectations
Communicate regular progress updates to clients and internal stakeholders
Liaise with logistics for inventory and equipment dispatch
Enforce compliance with health and safety regulations across all active sites
Generate reports on team performance, KPIs, and project status for senior management

Key Requirements

Qualifications & Knowledge
National Diploma in Telecommunications, IT, or Electrical Engineering
Project coordination or supervisory training (advantageous)
Valid drivers license (required for field-based work)
Foundational understanding of Fibre, Wireless, and/or VoIP networks
Health & Safety certification is a strong advantage

Experience
13 years experience in telecommunications or technical support
Exposure to service delivery, fault logging, and SLA compliance
Understanding of telecom infrastructure (fibre optics, RF, routers, etc.)
Familiarity with ticketing systems, CRMs, or customer portals
Basic leadership or mentoring experience will be beneficial

Attributes
Strong communication and interpersonal skills
Organised and detail-driven
Supportive leadership with mentoring potential
Resilient under pressure with a client-first mindset
Problem-solving and deadline-conscious

This role is perfect for someone ready to step up into a leadership position while maintaining a technical edge. If you have the drive to support field teams, ensure operational excellence, and elevate client service standards, we encourage you to apply.

Apply now and lead with purpose

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