Centurion: Technical Support Agent posted by Green Marble Recruitment Consultants

• National Senior Certificate
• A+ and N+ Certificates
• Experience working with fixed wireless broadband equipment like ubnt, MikroTik, Cambium, and Juniper.
• Proficient in English.
• Excellent verbal and written communication skills.
• Computer Literate.
• Applicant should be able to work shifts.
• 1-2 years of experience in the field would be highly beneficial.
• Own transport.

Responsibilities

• Respond to incoming telephone and ticket system queries.
• Provide technical support to customers and technicians (routing, setups, radio links, fiber, etc.).
• Carry out technical troubleshooting and configuration of routers, radio equipment, and links.
• Interact with other departments to arrange for the resolution of accounts and other administrative queries.
• Any ad-hoc duties as required by the company.