Job Description
- National Senior Certificate
- A+ and N+ Certificates
- Experience working with fixed wireless broadband equipment like ubnt, MikroTik, Cambium, and Juniper.
- Proficient in English.
- Excellent verbal and written communication skills.
- Computer Literate.
- Applicant should be able to work shifts.
- 1-2 years of experience in the field would be highly beneficial.
- Own transport.
Responsibilities
- Respond to incoming telephone and ticket system queries.
- Provide technical support to customers and technicians (routing, setups, radio links, fiber, etc.).
- Carry out technical troubleshooting and configuration of routers, radio equipment, and links.
- Interact with other departments to arrange for the resolution of accounts and other administrative queries.
- Any ad-hoc duties as required by the company.
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