Piekenierskloof Mountain Resort – Receptionist

Piekenierskloof Mountain Resort is a destination that offers a perfect blend of modern amenities, natural beauty, and warm hospitality in the Citrusdal area. Our commitment to excellent service, good food, and a variety of activities ensures a well-rounded experience for our guests during their stay.

Our resort proudly belongs to the Dream Hotels & Resorts group, where we actively reimagine a brighter future together. As we continue to expand extraordinary travel experiences, we challenge ourselves to lead with purpose, ensuring accountability and local impact.

We are looking for a friendly and professional individual to join our team as a resort Receptionist/Front of House. As the first point of contact for guests, the ideal candidate will have excellent communication and customer service skills. This role involves managing front desk operations, handling reservations, assisting guests with enquiries, and ensuring a positive overall experience for our visitors.

Responsibilities:

• Welcome and Greet Guests:
• Provide a warm and friendly welcome to guests upon arrival.
• Assist with check-in and check-out processes efficiently and accurately.
• Reservation Management:
• Handle reservation requests, ensuring accuracy and timely confirmation.
• Maintain an organised system for tracking reservations and room availability.
• Customer Service:
• Address guest enquiries, concerns, and special requests promptly and professionally.
• Provide information about resort facilities, services, and local attractions.
• Communication:
• Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments.
• Relay messages and information to guests and staff members as needed.
• Administrative Tasks:
• Perform administrative duties, including data entry, filing, and maintaining guest records.
• Handle cashiering responsibilities, including processing payments and balancing cash drawers.
• Problem Resolution:
• Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.
• Collaboration:
• Coordinate with other resort departments to ensure smooth communication and guest services.
• Work closely with housekeeping to manage room turnovers and ensure cleanliness standards.
• Security and Safety:
• Maintain a secure and safe environment by monitoring guest access and following safety protocols.
• Upselling:
• Promote resorts amenities and services to guests, encouraging additional bookings or purchases.

Theoretical Knowledge:

• Matric
• Familiarity with resort reservation systems and basic computer proficiency

Required for Competence:

• 1-2 years relevant front of house or related experience
• 2 years solid customer service experience
• Previous experience in a customer service or receptionist role