| Date | 2024-08-21 |
|---|---|
| Job Title | Collections Agent – 6-Month Contract That Could Become Permanent |
| Employer | Manati Alternate Student Funding More Information |
| Salary | 0 |
| Category | Finance Accounting |
| Location |
Western Cape / City Bowl |
Job Summary
REQUIREMENTS:- Minimum 12 months work experience as a collections agent within an outbound debt collections environment.- Clear criminal record. Please note: Credit record will also be checked.- Fluent in English (verbal and written).- Have basic knowledge of the National Credit Act (NCA).- Strong communication skills with well-developed active-listening and telephone communication.- Computer literate (Word, Excel, Email, etc.) with the ability to type notes while talking to the client- Reliable WIFI access at home and a space to work without disruption.JOB PURPOSE:To negotiate with arrears account customers to maximise debt recovery and profitability.KEY PERFORMANCE AREAS:- Ensure that allocated collection and productivity targets are achieved;- Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay);- Follow-up daily on the progress of the PTP`s and the respective statuses to optimise collections;- Understand, interpret and apply laws, rules, regulations, policies and/or procedures to the collections process;- Act within the parameters of the National Credit Act and minimize the companys exposure to complaints;- Adhere to and utilise the collections call script/s;- Ensure all debtors information held on record is up to date and accurate;- Ensure accounts are properly maintained at all time on the collections system;- Deals with people and/or debtors in a manner that shows empathy, tact, and professionalism.
Collections Agent – 6-Month Contract That Could Become Permanent position available in Western Cape, City Bowl. This job position was posted by Manati Alternate Student Funding. The job has been posted as a free ad on 2024-08-21 at 13:27:38 in the Finance Accounting category
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