Non- negotiable qualifications and experience required:

• Education and Certifications:
  Bachelor’s degree in law, business, risk management, or a related field. 
• Experience:
  Minimum 5 years of experience in claims management, preferably within the construction, insurance, or legal industry.
• Knowledge of Claims Processes:
  Strong understanding of the claims management process, including risk assessment, negotiation, and settlement strategies.
• Location Requirement: Candidates should either be South African residents currently living in the Netherlands or South Africans willing to relocate to the Netherlands.
• Fluency in Afrikaans (both written and spoken).

Beneficial requirements:

• Certifications or training in claims management, such as AICM or other relevant qualifications, are a plus.
• Problem-Solving Skills:
  Proven ability to assess complex situations, identify root causes, and develop effective solutions for claim resolution.   
• Communication and Negotiation Skills:
  Excellent communication skills, both written and verbal, with a proven ability to negotiate and resolve disputes professionally and effectively.

Duties and responsibilities:
The Claim Manager will work closely with legal, finance, and operations teams to mitigate risks and ensure timely resolution of claims.

• Claim Management and Resolution:
  Oversee and manage the lifecycle of all claims from initiation to closure, ensuring timely and fair resolution of disputes.
• Risk Assessment and Mitigation:
  Evaluate the risks associated with claims and develop strategies to mitigate exposure, ensuring company interests are protected throughout the process.
• Stakeholder Collaboration:
  Collaborate with internal teams (legal, finance, operations) and external partners (clients, insurers, contractors) to ensure claims are handled appropriately and in compliance with all contractual obligations.
• Documentation and Reporting:
  Maintain accurate records of claims, including details of the claim, correspondence, settlement, and any relevant documentation, providing regular reports to management.
• Process Improvement:
  Identify areas for process improvement in claims management, developing and implementing best practices and tools to enhance efficiency and reduce claim-related costs.

 
By submitting your information and application you hereby confirm:
1. That you have no objection to us retaining your personal information in our database for future matching/ POPI Policy.
2. Due to the nature of the position, that we can do an ITC check if our client is interested in your CV.
3. That the information you have provided to us is true, correct, and up to date.

PLEASE NOTE:
Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 30 days, please consider your application unsuccessful.