Clanwilliam: Spa Therapist posted by Craven Cottage CC

Duties:
 
Uphold the brand’s philosophy in all daily operations, as trained.
Perform treatments and product sales to the highest standards of hygiene, professionalism, and guest care.
Provide expert consultations, skin analysis, skincare treatments, and bodywork including massage therapies.
Assist in evaluating and improving spa processes and product offerings.
Manage bookings, appointments, and maintain accurate client records.
Offer informed advice on cosmetic and wellness product purchases.
Follow stock control procedures and ensure spa inventory is well-maintained.
Ensure accurate and timely billing for spa services, adhering to hotel administrative procedures.
Participate in daily briefings and regular strategy meetings with management.
Promote spa services by engaging with guests in public areas and during mealtimes when appropriate.
Maintain all spa equipment and report any faults promptly to management.
 
Requirements:
 
Recognized Spa or Beauty Therapy Qualification.
Previous experience in a luxury hospitality spa environment is highly advantageous.
Knowledge of products and protocols.
Strong understanding of hygiene and safety procedures.
Exceptional customer service skills in a high-end setting.
Familiarity with in-room spa equipment and guest amenities.
Excellent time management, interpersonal, and problem-solving skills.
Proactive, creative, and adaptable approach to guest needs.
Loyal, committed, and flexible team player.