Claremont: Operations Finance / HR Support Officer

REQUIREMENTS Education & Experience: Matric, post-matric qualification (advantageous) Proven experience in an operational, admin, hr admin, office management role Experience in hospitality/restaurant industry (advantageous) Familiarity with supplier management, customer service & sound business/financial understanding Technical Skills: Proficiency in Microsoft 365 or Google Workspace (Docs, Sheets, Slides, Drive) Excel/Google Sheets skills: formulas, charts, databases, POS systems, accounting software (Xero, QuickBooks, etc.) Familiarity with CMS platforms like WordPress, email, calendar, and document management capabilities Soft Skills: Highly organised, process-driven, and action-oriented Excellent communication/interpersonal skills, Attention to detail and ability to multitask Maturity, reliability, accountability, proactive & use initiative Work under pressure, manage time effectively with strong problem-solving & customer service orientation Additional Own transport preferred (travel between sites within Cape Town may be required) DUTIES Operations & Administration Maintain and update POS systems, third-party ordering platforms, website content Coordinate communications and day-to-day operations across business units Manage IT and equipment needs, scheduling of repairs, and service provider interactions Track, document, and support internal processes and schedules Assist senior leadership with administrative and coordination support Supplier & Stock Coordination Source and manage supplier quotes, contracts, and invoices Schedule supplier meetings and coordinate communications Maintain / monitor stock lists, checklists, and operational documentation Support inventory tracking and asset register processes Foster strong supplier relationships HR & Employee Administration Prepare contracts, onboarding documents, training schedules Maintain employee files, leave records, disciplinary documentation Liaise with store managers and HR consultants on employment matters Ensure compliance with company policies, health & safety, labour regulations Customer & Marketing Liaison Manage catering and repeat order processes, including invoicing and follow-ups Address customer complaints and queries across email, phone, and social media Collaborate with marketing on promotional campaigns and internal communications Ensure excellent customer service and consistent communication standards Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.