Design and implement a QMS for the South African operation, taking into consideration the processes defined by global quality in natural ingredients operations. Ensure compliance with the requirements and standards set out by regulations, norms as well as by the clients, both in the process lines and in the finished products. Collaborate on continuous improvement initiative as well as deviation correction, together with peers from other areas, to minimize the risk of non-conformities and customer claims / complaints. Responsibilities: Provide technical support to the commercial team, external and internal clients, regarding industrial products Manage NC, customer claims and lead Failure Analysis on the Natural Ingredients site Prepare KPI dashboards for all process lines and finished products (daily, weekly, monthly) Ensure Good Laboratory Practices (GLP), with analytical methodologies and equipment calibration. Includes central lab and services to other plant labs Generate analytical network with certified external labs. Generate adequate conditions of safety and care for the environment for laboratory collaborators Control and manage the budget for the local Quality area. Lead, develop and train the quality team and teams from other areas on technical issues and food safety Manage, validate customer specifications (technical and packaging) prior to production Guarantee that questionnaires, information requirements, platforms, from Clients requested, are answered in a timely manner Contribute to compliance with certified standards for quality, Food Safety and Social Responsability in the Quality Area Ensure compliance with plant procedures to ensure verifications are achieved. Train personnel accordingly. Communicate immediately to the Plant Manager if current regulations and requirements are not being complied with. Contribute to the achievement of established objectives (production volume, efficiencies, savings, etc.). Ensure the implementation, development and compliance of the defined methodology. Oversee the life cycle of direct and functional employees through the processes of attraction, manpower planning, recruitment, training, development, retention and exit from the company. Ensure that activities within the plant are carried out under the Safety, Health and Hygiene, Environment and Quality standards. Ensure compliance with both global and local policies and procedures, proposing improvements to current processes when deemed necessary. Align and constantly update internal and external clients regarding technical adjustments, including new analytical techniques and the development of new products. Identify root causes and present solutions. Contribute to continuous improvement. Reduce deviations and improve efficiency. Provide information for decision making. Correct deviations online and approve/disprove finished products. Ensure quality management visible. Implementation of analytical quality to achieve results. Availability of certified external labs to assist when required. Efficient resource management. Effective teams with a sound understanding of quality requirements and processes. Ensure production plans with clear specifications Keep processes under control. Ensure that the operation achieves the desired results Drive the culture of continuous improvement throughout the plant Ensure highly trained, developed and committed teams for the execution of their tasks. Develop people to maintain sustainable structures. Raise awareness and prevent accidents. Ensure the physical and mental integrity of our employees. Reduce the environmental impact caused by our operation. Ensure compliance with the quality standards established by our customers. Ensure standardization in our way of operating, and contribute to the culture of continuous improvement and increased efficiencies. Requirements: Food manufacturing experience or Pharma essential Must have experience supervising or managing a team before Strong Quality and Food Safety systems background Quality Assurance experience Food Science/Technology/BSc with Chemistry, Biochem or Micro/ND in Analytical chemistry or Biotechnology Please consider your application unsuccessful should you not receive feedback within 2 weeks.
