Job Description
About the Role
Hire Resolve, a leading South African financial services company, is seeking a Junior IT Support Technician to join their team. As a key member of our support function, you will be responsible for providing technical support, administrative tasks, and reporting related to our IT Infrastructure and Services.
Key Responsibilities
- Provide desktop and end-user support to all Efficient users.
- Manage and prioritize support requests using the assigned ticketing system, ensuring continuous information updates.
- Implement instructions/requests and support project implementation in line with company procedures.
- Conduct fault tracking and reporting, providing regular feedback to stakeholders and management.
- Create and continuously update site documentation.
- Educate employees on IT matters, Group policies, processes, and standards.
- Facilitate the support function in line with the established support and ticketing process.
- Implement support according to agreed service levels (SLAs).
- Effectively communicate during the fault resolution process.
- Monitor the technological infrastructure (networks and computer systems).
- Identify and communicate any recurring problems and opportunities to improve infrastructure.
- Maintain full working knowledge of Microsoft 365.
Requirements
- Relevant degree or diploma
- MUST HAVE:
- Microsoft 365 Fundamentals (MS900)
- Microsoft Azure Fundamentals (AZ900)
- ITIL V3/4
- Minimum of 2 years experience in a support role.
- Experience working in a Microsoft 365 environment.
- Experience working in a Microsoft Azure environment.
- Knowledge: Strong customer service acumen and technical knowledge (Microsoft 365, networking, server maintenance).
Qualifications
None mentioned.
Salary & Benefits
Competitive salary based on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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