Customer Solution Specialist (Remote)
Posted on 2025-04-27 16:06:14
| Company | Datafin |
|---|---|
| Salary | 0 |
| Category | Other IT/Computer |
| Location | South Africa / Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Customer Support: Respond to user queries via email, chat, and tickets, offering timely and accurate solutions related to their e-signature platform.
- User Onboarding: Guide new users through the onboarding process, ensuring they can set up and start using the platform with ease.
- Training and Product Education: Conduct virtual training sessions to educate users on platform features and best practices, ensuring they maximize their use of the platform.
- Drive Application Usage: Engage with users to increase their understanding and usage of the platform, driving continued product adoption.
- Customer Success: Build and maintain long-term relationships with users, ensuring they are getting maximum value from the platform and are satisfied with their experience.
- Feedback and Improvement: Gather user feedback and collaborate with the product team to suggest improvements that enhance the customer experience.
- Customer-Centric Mindset: A passion for helping users and delivering a top-tier experience.
- Problem Solving: Critical thinking and the ability to offer creative solutions tailored to user needs.
- Tech-Savvy: Able to learn and use various software tools to assist customers efficiently.
- Experience working with SaaS platforms or in customer success roles.
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and support platforms.
- Experience delivering virtual training or onboarding.
- Excellent Communication Skills: Strong written and verbal communication abilities to explain technical solutions clearly and effectively.
- Self-Motivated & Independent: Comfortable working remotely, managing your own schedule, and delivering results without close supervision.
- Attention to Detail: Able to handle queries accurately, identify patterns, and ensure high-quality customer service.
Job Seeker Tip
Use the STAR method (Situation, Task, Action, Result) when answering behavioral interview questions.
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