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Johannesburg: Customer Success Manager/Key Account Manager (6-month contract) posted by Isilumko Staffing

Customer Success Manager/Key Account Manager (6-month contract)

Posted on 2025-04-27 13:02:45

Company Isilumko Staffing
Salary 25000
Category Food & Beverage
Location South Africa  /  Gauteng  /  Johannesburg

Job Summary

Our client in the online food delivery industry is looking for a Customer Success Manager.

As a Customer Success Manager, you will work efficiently with the enterprise restaurant partners to drive results in revenue growth, operational excellence and customer service. The Customer Success Manager will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimise restaurant relations and provide maximum value for both the organisation and its partners.

What Youll Do

  • Internal and External Advocate. Be the restaurants go-to person and navigate internal processes to provide the best outcome for the client and our market
  • Bring your analytical A-game. Youll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure were driving toward the best possible outcome
  • Handle the big picture, and the tiny details. Youre organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
  • Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
  • Read between the lines. Youll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc.
  • Support Account Managers with day-to-day interactions of top tier partners
  • Employ critical thinking and creative problem-solving skills to navigate relationships
  • Manage a portfolio of Enterprise Restaurant Partners, be their primary point of contact and internal liaison
  • Work with Restaurant Partners on Expansion and Marketing initiatives to grow business and provide thought-leadership in the restaurant space
  • Conduct quarterly Business Reviews to assess performance, take correct action and plan for the future
  • Be proactive: come up with internal and external ideas to solve client concerns, always work towards making your Partner successful
  • Work cross-functionally to enrich the existing Enterprise ecosystem
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What Youll Need

4 Minimum Years of Experience in an Account Management role

Job Seeker Tip

Use the STAR method (Situation, Task, Action, Result) when answering behavioral interview questions.

Click Go Apply to apply online!

Apply directly for this position. Please read all instructions carefully.

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Johannesburg: Customer Success Manager/Key Account Manager (6-Month Contract)

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Job Summary

Our client in the online food delivery industry is looking for a Customer Success Manager. As a Customer Success Manager, you will work efficiently with the enterprise restaurant partners to drive results in revenue growth, operational excellence and customer service. The Customer Success Manager will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimise restaurant relations and provide maximum value for both the organisation and its partners. What You`ll Do Internal and External Advocate. Be the restaurant`s go-to person and navigate internal processes to provide the best outcome for the client and our market Bring your analytical A-game. You`ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we`re driving toward the best possible outcome Handle the big picture, and the tiny details. You`re organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise Read between the lines. You`ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc. Support Account Managers with day-to-day interactions of top tier partners Employ critical thinking and creative problem-solving skills to navigate relationships Manage a portfolio of Enterprise Restaurant Partners, be their primary point of contact and internal liaison Work with Restaurant Partners on Expansion and Marketing initiatives to grow business and provide thought-leadership in the restaurant space Conduct quarterly Business Reviews to assess performance, take correct action and plan for the future Be proactive: come up with internal and external ideas to solve client concerns, always work towards making your Partner successful Work cross-functionally to enrich the existing Enterprise ecosystem What You`ll Need 4 Minimum Years of Experience in an Account Management role
Job Seeker Tip

Create a professional email address for job hunting - avoid nicknames or casual addresses.

View Job  Bela Bela: Lodge Manager and PH posted by Bright Placements (PTY) Ltd

Click Go Apply to apply online!


Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

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Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in International, Jobs in Johannesburg, Jobs in Za

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