Durban: Aftermarket Team Leader posted by Ingenious Personnel Holdings
Posted on 2025-05-06 00:00:00
| Employer | Ingenious Personnel Holdings |
|---|---|
| Category | Other IT/Computer |
| Location | Kwazulu-Natal / Durban |
Job Summary
The purpose of this role is to ensure that departmental procedures align with best management practices, promote customer-focused service, and support the companys strategic goals. The role involves managing the Field Service, Workshop, and site-based teams, ensuring quality, professionalism, and customer satisfaction, while contributing to the department’s profitability and achieving set targets.
Key responsibilities are not limited to:
- Manage and support the team, providing continuous performance feedback, coaching, and bi-annual appraisals to improve performance. Handle payroll, team meetings, employee morale, leave, absenteeism, and ensure HR practices align with company objectives.
- Ensure routine maintenance checks are performed, with necessary service parts available before visiting customers. Liaise with customers about quoted work.
- Visit customer sites, diagnose faults, inform the Service Coordinator and customer of the estimated completion time, and ensure the machine is safely repaired to the customers satisfaction.
- Provide technical assistance and coaching to Field Service Team members, ensuring quality service and addressing training needs.
- Manage the teams financial performance, meeting budget and department objectives in areas like work progress, service scheduling, profitability of contracts, warranty claims, and labor recovery.
- Ensure compliance with OHSACT regulations on customer premises and internal sites.
- Drive customer service excellence by building strong relationships and meeting internal and external customer satisfaction targets.
- Focus the teams efforts on growing the department in line with company goals.
- Expand the aftermarket customer base by visiting current and potential customers for service or maintenance contracts.
- Provide regular and ad-hoc reports as requested by the department manager, including data from Kerridge, Marketing, and Maintenance Leasing.
- Keep the controller/manager informed of team activities and work progress to help plan and update customers.
- Maintain the teams vehicle, tools, and spares, ensuring they are clean, stocked, and meet ASEC standards.
- Ensure completed job cards are sent to the service office promptly.
- Support the sales team with customer handovers for new deliveries.
Must have qualifications:
- Relevant qualification in batteries and chargers.
- Red Seal Petrol, Diesel or Earthmoving Certificate
- 5+ years of experience in servicing, maintaining, and repairing industrial batteries and chargers.
- Strong leadership skills with the ability to manage, coach, and optimize team performance.
- Skilled negotiator with a win-win approach.
- Excellent communication skills at all levels of the organization.
- Exceptional customer service skills, with the ability to resolve queries quickly and effectively.
- Ability to plan and implement strategic objectives aligned with department goals.
- Strong analytical skills.
- Ability to understand and apply financial and numerical data to achieve financial goals.
- Sound decision-making skills and initiative in taking responsibility.
- Strong service management skills.
- Proactive leadership, with the ability to make decisions, take action, and implement corrective measures.
- Ability to create a positive team environment and overcome obstacles to achieve growth.
- Adaptability to change and new challenges.
- Ability to understand and implement goals and strategies effectively.
- Knowledge of OHSACT, ASEC, and environmental regulations.
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