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Durban: Engineering Customer Relationship Manager

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Job Description

About the Role

We are seeking an experienced Engineering Customer Relationship Manager to join our team in Durban. The ideal candidate will have a strong background in fastener sales, excellent communication skills, and a keen understanding of customer forecasting and inventory management.

Key Responsibilities

  • Drive weekly customer invoicing against budgets
  • Provide exceptional customer liaison services for all queries, disputes, and quality matters
  • Analyze customer usage patterns and industry trends to advise on production consumption forecasts
  • Identify new customer opportunities and develop relationships with key individuals at these customers
  • Develop and maintain a relationship with existing customers, including personal details of the customer’s personnel
  • Ensure that customer quality requirements are properly documented and implemented permanent corrective action to prevent repeat issues
  • Manage all customer sales orders, credit notes requests, and ensure accurate capture and processing

Requirements

  • Matric (Grade 12) with mathematics
  • Automotive part manufacturing experience
  • Understanding of fasteners and metallurgy
  • Strong experience in fastener sales function management of key accounts
  • Qualification in engineering and sales is highly preferred
  • Knowledge on customer forecasting and forecasting tools like Turbocash or Pastel and/or SAP

Qualifications

  • Matric (Grade 12) with mathematics

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Sales Jobs in eThekwini

In the eThekwini region, the sales industry is driven by various sectors, including financial services, technology, and manufacturing. Typically, companies in these sectors require sales professionals who can effectively communicate with clients, understand their needs, and provide solutions to drive revenue growth.

Generally, sales positions in eThekwini offer competitive salaries, typically ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, industry sector, and performance. However, please note that actual salary figures can vary significantly, and these ranges are only a broad guide.

Common skills required for sales roles in eThekwini include strong communication and interpersonal skills, the ability to build relationships with clients, a solid understanding of products or services, negotiation and closing techniques, and technical skills such as CRM software proficiency. Additionally, many successful sales professionals possess a degree or diploma in business studies, marketing, or a related field.

Industries that commonly employ sales roles include financial services sector companies, technology industry players, manufacturing sector businesses, and e-commerce platforms. In these sectors, sales representatives often work with clients to understand their needs, provide solutions, and drive revenue growth.

For those interested in pursuing a career in sales, there are various opportunities for development and progression. Many companies offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Typically, experienced sales professionals can move into leadership roles or transition into related fields such as account management, business development, or sales management.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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