Durban: Field Support Engineer

Date	2024-06-27
Job Title	Field Support Engineer
Employer	More Information
Salary	Negotiable
Category	It Computing Software
Location	eThekwini / Durban

Job Summary

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Field Support Engineer to join our team and provide on-site technical support and assistance to clients or customers. You`ll play a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing to the overall success of the organization. What youâ€™ll do: Assisting in 1st/2nd line technical support. Call Management Call Updating – To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls Working on SLA tickets Building strong relationships with customers. The ability to take ownership of customer problems. A proactive approach to customer problems and an understanding of customer perception. Remote Incident Resolution. Software Deployment Ability to multi-task and meet specific goals set as per client requirements. Training – To ensure that training is completed during the required Your expertise: Minimum 3-5 years desktop support experience. Some server and network support experience (advantage). Qualifications: Qualifications required: Grade 12 International MCSE qualified or international equivalent A / N (or equivalent) entry-level IT qualifications Good communication skills verbal and written. Qualifications preferred ITIL Foundation Microsoft 365 Azure AD Soft skills certificates Personal attributes Good communication skills verbal and written. Self-sufficient. Other information applicable to the opportunity: Permanent Position Location: Durban Work Environment: Office Bound (Onsite) Physical Demands: The physical demands of the job, including bending, sitting, lifting, and driving Travel: Traveling will be required, a driverâ€™s license and own car essential Why work for us? If the daily grind makes you wonder if there`s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You`ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we`re challengers, disruptors, and innovators. We`re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We`re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

Field Support Engineer position available in eThekwini, Durban. This job position was posted by . The job has been posted on 2024-06-27 in the It Computing Software category

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