Durban: Internal Sales Assistant

Minimum Qualifications: Diploma in administration / business management / systems administration or equivalent Experience in administrative work that requires high attention to detail Experience in liaising with customers Needs to have good broad spectrum Microsoft Office knowledge Syspro experience of any kind would be an advantage Capabilities: High attention to detail Able to: Respond professionally and accurately to customers on their order requests Accurately process customer sales orders, including applying correct pricing Quickly bring to the attention of your supervisor any non-compliance Communicate with team members and balance customer requirements with production capability Good team player (able to work effectively with colleagues) Neat, professional appearance Ability to adhere to systems and company policy and procedure Duties: Internal Sales: Receive & process customer purchase orders Liaise with planner on customer required delivery dates and communicate price and delivery date to customer via order confirmation on Syspro Maintain and update customer orders when required Liaise with stores on required deliveries and update order report Process dispatch notes and invoices on deliveries Supply backorder reports to customers where required Process requests for customer returns for credit (boxes/pallets/rejects) Prepare customer price lists and submit to customers timeously Product Development: Assist sales & development manager with customer new product development: Secure artwork and provide for approval Manage colour matching with suppliers and customers Label Procurement: Ensure customers take labels within agreed times Assist with management of supplier delivery of labels against customer orders using backorder reports Maintain label purchase orders with suppliers as required Other: General administration duties We are paperless – all documents scanned and saved electronically per our electronic filing procedure Assist with BOM maintenance Participate in stock takes and with preparation therefore Use Rapid system for compliance Use Syspro ERP system for processing Any other duties that may be assigned to you Use all software mandated by the Company Always act in a manner that is aligned with company duties