| Date | 2025-01-08 |
|---|---|
| Job Title | Internal Sales Rep |
| Employer | Hire Resolve More Information |
| Salary | 0 |
| Category | Sales Marketing |
| Location |
Kwazulu Natal / Durban |
Job Summary
Hire Resolve`s Client is seeking to hire a Internal Sales Rep to join their team. The Internal Sales Representative will play a pivotal role in supporting the companys sales activities by engaging with customers, managing inquiries, and processing orders. This role requires excellent communication, problem-solving, and organizational skills to maintain customer satisfaction and support sales growth.
Key Responsibilities
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Customer Interaction
- Respond to customer inquiries via phone, email, and online platforms promptly and professionally.
- Build and maintain strong customer relationships by understanding their needs and providing solutions.
- Provide technical or product information to customers as needed.
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Sales Support
- Process customer orders accurately and efficiently.
- Generate and follow up on quotes, ensuring timely responses to customers.
- Assist in identifying customer needs and upselling or cross-selling additional products or services.
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Administrative Tasks
- Maintain accurate records of customer interactions, sales activities, and order details in the CRM system.
- Ensure compliance with company policies regarding pricing, delivery, and returns.
- Prepare sales reports and forecasts as requested by the Sales Manager.
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Collaboration
- Coordinate with external sales representatives and other departments (e.g., logistics, accounts, and marketing) to ensure seamless customer service.
- Support the Sales Manager in achieving team sales targets.
Requirements
Qualifications
- Matric Certificate or equivalent (essential).
- A qualification in Sales, Marketing, or Business Administration (advantageous).
Experience
- Minimum 3+ years of experience in an internal sales or customer service role.
- Knowledge of [industry-specific (import and export wholesale) products/services] is an advantage.
Skills and Competencies
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM or ERP systems (e.g., Salesforce, SAP) is an advantage.
- Strong attention to detail and organizational skills.
- Ability to work under pressure and handle multiple tasks effectively.
Personal Attributes
- Customer-focused mindset with a positive attitude.
- Team player with a proactive approach to problem-solving.
- Self-motivated and eager to learn.
Key Performance Indicators (KPIs)
- Response time to customer inquiries.
- Accuracy of order processing.
- Achievement of sales targets.
- Customer satisfaction scores.
Contact Hire Resolve for your next career-changing move.
-
Salary:
negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Kay-Leen Recruiter at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website:
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